by Alexa Yim 由Alexa的盐田
ITIL - IT Infrastructure Library is an integrated set of best practices that are used to aid the implementation of a framework for ITIL的 -I T基础设施库是一个综合性的最佳做法，用于援助的实施框架 IT Service Management IT服务管理 . 。

Last year we saw a need to re-tailor our course to meet the rise of ITIL adoption worldwide.去年，我们认为有必要重新调整我们的课程，以满足上升的全球ITIL的通过。 One of our clients, a multinational outsourcing firm with a IT staff strength of 3,000 people in three disperse locations US, India and China, faced the challenge to bring their IT personnel staff up to speed with the newly implemented我们的一个客户，一个多国外包公司的IT人员编制3000人分散在三个地点美国，印度和中国，面临的挑战，使他们的IT人员的工作人员，加快与新实施的 ITIL framework ITIL框架 . 。

The company has an objective to meet: get their IT staff trained and certified on the new ITIL new processes and tools within 3 months.该公司的目标，以满足：获得他们的IT工作人员的培训和认证的新ITIL的新流程和工具的3个月内。 The most logical learning strategy is to use e-learning to achieve the goal.最合乎逻辑的学习策略是利用电子学习实现这一目标。 However this could also eat up the time and cost required to tailor the courseware to fit the new processes especially catering to different languages.然而，这还可以吃的时间和成本要求定制课件，以适应新的进程特别是为了迎合不同的语言。 We put quite a number of solutions on the table and finally opted the best strategy that meets the objective and proved to be the most effective implementation method we have taken for such a case.我们把相当多的解决方案摆在桌面上，最后选择最好的策略，以满足客观和证明是最有效的执行方法我们已经采取的这种情况。

Taking the time frame, customization requirements and quality into consideration, we use the best of both worlds marrying e-learning with classroom workshops.考虑的时间范围内，定制要求和质量考虑，我们使用两全其美结婚电子学习与课堂研讨会。 While taking the time to prepare the new materials for the changes in the processes, the students picked up ITIL fundamental concepts on their own using the虽然抽空编写新的教材的变化过程中，学生们挑选了ITIL的基本概念自己使用 e-learning ITIL foundation training电子学习ITIL的基础训练 . 。 E-learning took care of the logistics and timing challenge.电子学习照顾的物流和时间的挑战。 However e-learning was not the best medium to internalize new concepts so we left that the face to face workshop session.然而电子学习是不是最好的媒介内部的新概念，所以我们留下的面对面研讨会会议。 We cut short the typical 3 days session to 1 day workshop to train the staff on the tailored processes and procedures as well as using a business simulation game to further internalize their knowledge learned from e-learning.我们缩短典型的3天会议， 1天的工作坊，以训练工作人员的适应过程和程序，以及利用商业模拟游戏，以进一步内部的知识经验教训的电子学习。

Based on this experience and a few other case studies, we found a good mix of different learning mediums can yield a higher learning outcome and satisfaction from the students and clients.在此基础上的经验和其他一些案例研究，我们发现一个很好的组合不同的学习媒介才能产生更高的学习成果和满意的学生和客户。

About the Author作者简介

Alexa Yim is the global learning strategist for Alexa的盐田是全球性学习策略 Quint Wellington Redwood五惠灵顿红木 with 8 years of e-learning and training experience.与8年的电子学习和培训的经验。 Visit out访问了 ITIL training and certification courses ITIL的培训和认证课程 and our other case studies for your reference.和我们的其他案例研究供您参考。

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