A Guide to ERP for Service Organizations指南ERP系统的服务组织

The following is an ERP Podcast hosted by下面是一个ERP系统主办的播客 TechnologyEvaluation.com

Podcast Title: A Guide to ERP for Service Organizations播客标题 ： 指导ERP系统的服务组织

Excerpt : 摘录 ：

Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction.企业资源规划（ ERP ）是有利的服务组织，以精简提供服务，优化操作，提高客户满意度。 In this podcast, TEC analyst Neil Stolovitsky sits down with Oracle’s Ted Kempf for his take on the unique implementation requirements of ERP systems for professional service organizations, as well as the role technology plays in running a successful service business.在这播客，过渡时期行政分析师Neil Stolovitsky坐下与甲骨文的泰德肯普夫，他采取的独特要求的实施ERP系统的专业服务组织，以及技术的作用发挥在管理着一个成功的服务业务。 Ted brings a wealth of experience as an industry analyst and marketing executive in the consulting, systems integration and enterprise project management software industry.泰德带来了丰富的经验作为一个行业分析师和市场营销执行中的咨询，系统集成和企业项目管理软件产业。

The podcast examines some of the following questions:播客审查下列一些问题：

1. What makes the professional services industry different, when implementing an ERP system?是什么使专业服务行业的不同，在实施ERP系统？
2. What are the key pain points professional services organizations are struggling with?有哪些主要疼痛点的专业服务组织正在挣扎？
3. Is service-oriented architecture (SOA) applicable to professional services organizations and their technology strategies?是面向服务的架构（ SOA ）适用于专业服务组织和他们的技术战略？ Why or why not?为什么或为什么不呢？

Some Key Points 一些关键点

Talks about three main service organizations categories and it’s ERP functions谈三个主要的服务组织类别和它的ERP职能

• Consulting - Project Management 咨询-项目管理
• Business services - Service Level Agreement, CRM, Service Contract, Field Services 商务服务-服务水平协议，客户关系管理，服务合同，现场服务
• Staffing - CRM, HR, Financials, Project Management 人员编制 -客户关系管理，人力资源，财务，项目管理

Challenges 挑战

• Internal billing rate内部结算率
• Retaining in house expertis留院expertis
• Getting most utilization from resources without burning them out最入门的资源利用率不烧了
• Driving successful engagements开车成功的雇用
• Financial control财务控制

Technology 技术

• SOA (Service Oriented Architecture) SOA （服务导向架构）
• Business process orientation业务流程方向
• Business activity monitoring业务活动监控

Download and listen to the podcast下载并收听播客 . 。 You will need to be a member to download.您将需要成为会员下载。 If you’re not one yet, just如果您不是一个没有，刚才 Register登记册 for Free!是免费的！ No worries, they won’t spam you.不用担心，他们不会垃圾邮件。

My Comments 我的评论

There’s really no one single product that can best fit your service organization.也没有一个单一的产品，可以最适合您的服务组织。 However there are products like those offered by Oracle as mentioned in the podcast which attempts to group some key functions around main service industries such as the consulting, business services and staffing organization.但是有一样的产品所提供的甲骨文中提及的podcast试图组的一些关键职能主要围绕服务行业，如咨询，商业服务和工作人员的组织。

Even if there is an ERP product which has all the key features such as Project Management, CRM, Financial Management, Resource Management, etc, your service organization would need to determine which area to focus on to maximise productivity and efficiency especially on business processes.即使有一个ERP产品的所有关键功能，如项目管理，客户关系管理，财务管理，资源管理等，您的服务组织将需要确定哪些领域将重点放在以最大限度地提高生产力和效率，特别是对业务流程。 Attempting to implement and apply all ERP functions at one go can be massive and overwhelming for both the implementors and business users.企图实施和应用ERP系统的所有功能一次过可以大规模和绝大多数都执行者和商业用户。 The key to a successful ERP implementation for service organization is deep understanding of internal business processes and the ability to identify areas which could be further improved and enhanced with key ERP capabilities.成功的关键ERP实施的服务组织深入了解的内部业务流程，并能够确定哪些领域可以进一步改善和加强与关键的ERP功能。