A Guide to ERP for Service Organizations指南ERP系統的服務組織

The following is an ERP Podcast hosted by下面是一個ERP系統主辦的播客 TechnologyEvaluation.com

Podcast Title: A Guide to ERP for Service Organizations播客標題 ： 指導ERP系統的服務組織

Excerpt : 摘錄 ：

Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction.企業資源規劃（ ERP ）是有利的服務組織，以精簡提供服務，優化操作，提高客戶滿意度。 In this podcast, TEC analyst Neil Stolovitsky sits down with Oracle’s Ted Kempf for his take on the unique implementation requirements of ERP systems for professional service organizations, as well as the role technology plays in running a successful service business.在這播客，過渡時期行政分析師Neil Stolovitsky坐下與甲骨文的泰德肯普夫，他採取的獨特要求的實施ERP系統的專業服務組織，以及技術的作用發揮在管理著一個成功的服務業務。 Ted brings a wealth of experience as an industry analyst and marketing executive in the consulting, systems integration and enterprise project management software industry.泰德帶來了豐富的經驗作為一個行業分析師和市場營銷執行中的諮詢，系統集成和企業項目管理軟件產業。

The podcast examines some of the following questions:播客審查下列一些問題：

1. What makes the professional services industry different, when implementing an ERP system?是什麼使專業服務行業的不同，在實施ERP系統？
2. What are the key pain points professional services organizations are struggling with?有哪些主要疼痛點的專業服務組織正在掙扎？
3. Is service-oriented architecture (SOA) applicable to professional services organizations and their technology strategies?是面向服務的架構（ SOA ）適用於專業服務組織和他們的技術戰略？ Why or why not?為什麼或為什麼不呢？

Some Key Points 一些關鍵點

Talks about three main service organizations categories and it’s ERP functions談三個主要的服務組織類別和它的ERP職能

• Consulting - Project Management 諮詢-項目管理
• Business services - Service Level Agreement, CRM, Service Contract, Field Services 商務服務-服務水平協議，客戶關係管理，服務合同，現場服務
• Staffing - CRM, HR, Financials, Project Management 人員編制 -客戶關係管理，人力資源，財務，項目管理

Challenges 挑戰

• Internal billing rate內部結算率
• Retaining in house expertis留院expertis
• Getting most utilization from resources without burning them out最入門的資源利用率不燒了
• Driving successful engagements開車成功的僱用
• Financial control財務控制

Technology 技術

• SOA (Service Oriented Architecture) SOA （服務導向架構）
• Business process orientation業務流程方向
• Business activity monitoring業務活動監控

Download and listen to the podcast下載並收聽播客 . 。 You will need to be a member to download.您將需要成為會員下載。 If you’re not one yet, just如果您不是一個沒有，剛才 Register登記冊 for Free!是免費的！ No worries, they won’t spam you.不用擔心，他們不會垃圾郵件。

My Comments 我的評論

There’s really no one single product that can best fit your service organization.也沒有一個單一的產品，可以最適合您的服務組織。 However there are products like those offered by Oracle as mentioned in the podcast which attempts to group some key functions around main service industries such as the consulting, business services and staffing organization.但是有一樣的產品所提供的甲骨文中提及的podcast試圖組的一些關鍵職能主要圍繞服務行業，如諮詢，商業服務和工作人員的組織。

Even if there is an ERP product which has all the key features such as Project Management, CRM, Financial Management, Resource Management, etc, your service organization would need to determine which area to focus on to maximise productivity and efficiency especially on business processes.即使有一個ERP產品的所有關鍵功能，如項目管理，客戶關係管理，財務管理，資源管理等，您的服務組織將需要確定哪些領域將重點放在以最大限度地提高生產力和效率，特別是對業務流程。 Attempting to implement and apply all ERP functions at one go can be massive and overwhelming for both the implementors and business users.企圖實施和應用ERP系統的所有功能一次過可以大規模和絕大多數都執行者和商業用戶。 The key to a successful ERP implementation for service organization is deep understanding of internal business processes and the ability to identify areas which could be further improved and enhanced with key ERP capabilities.成功的關鍵ERP實施的服務組織深入了解的內部業務流程，並能夠確定哪些領域可以進一步改善和加強與關鍵的ERP功能。

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