Can Microsoft Office Sharepoint Server (MOSS) 2007 be used as an ITIL tool?可微软Office SharePoint服务器（最低） 2007年被用来作为ITIL的工具？

Has your organization decided to adopt ITIL processes to further improve IT Management and Service Management?您的组织已经决定采用ITIL的进程，进一步改善IT管理和服务管理？

With various ITIL processes to apply and implement, there must be a good software or tool to help organizations apply the ITIL processes with ease and guidelines.随着各种ITIL的流程，申请和实施，必须有一个良好的软件或工具来帮助组织实施ITIL的过程，缓解和指导方针。

In this post, I’ll be attempting to map areas in which Microsoft Office Sharepoint Server 2007 (MOSS 2007) can be utilized to aid in adopting ITIL processes.在这个后，我将试图地图领域，微软Office SharePoint服务器2007 （最低2007 ）可以用来援助，通过ITIL的过程。

Service Support 服务支持
In service support, the three main processes namely Service Desk, Incident Management and Problem Management are centered around capabilities a of help desk software.在服务支持的三个主要过程即服务台，事故管理和问题管理是围绕能力a的服务台软件。 When users have a problem or service request, they would call or email the help desk which would then be looked at by the help desk personnel as well as incident managers.当用户有问题或服务请求，他们将电话或电子邮件服务台然后再考虑由服务台人员以及管理人员事件。 With this service support process requirement, is MOSS 2007 capable of accommodating?随着这项服务的支持过程的要求， 2007年是最低能容纳？

Definately!当然！ MOSS 2007 is capable of enterprise content management with workflow capabilities . 2007年是最低能的企业内容管理与工作流程能力 。 Basically, Issue Logs can be easily created.基本上，发行日志可以很容易地创建。 Help desk personnel can be notified whenever there is a reported incident.服务台工作人员可通知只要有报道的事件。 With workflow capabilities, an incident can be routed to the next level if it isn’t solved by certain levels.随着工作的能力，一个事件可以路由到一个新的水平，如果不解决某些水平。 Although MOSS 2007 has standard capability to create issue logs and tasks, to integrate it with some workflow would require some codes to be written.虽然2007年最低标准的能力，创造记录的问题和任务，把它的一些工作流程将需要一些代码来写。

As for Configuration Management , MOSS 2007 is capable of storing tons of information without needing a DBA to create tables or writing SQL queries.至于配置管理， 2007年最低能够存储吨的信息，无须数据库管理员创建表或书面SQL查询。 An end user with the appropriate rights can create documents, records, web content and forms easily.终端用户适当的权利可以创建文件，记录，网页内容和形式很容易。 For sure, lots of configuration items can be stored securely in within MOSS.可以肯定的是，很多配置项目可安全地存放在最低范围内。

Service Delivery 服务交付
One key process within Service Delivery is Service Level Management .一个关键进程，服务是服务水平管理 。 It is essential to be able to manage well the various aspects of services an organization offers to their clients.重要的是能够管理好各个方面的服务组织提供给他们的客户。 Most of the time, when we ask an IT department about the services offered by them, the answers provided can be vague and inconsistent.大多数时候，当我们问IT部门对所提供的服务他们，答案可提供含糊和矛盾。 Thus it’s important to have a service catalog in place.因此，重要的是有一个服务目录到位。

With MOSS 2007’s collaboration and content management features, it will be simple to publish the service catalog as well as its service level agreements on the portal. 2007年莫斯的协作和内容管理功能，将简单出版服务目录以及它的服务水平协议的门户网站。 New and existing users / clients can easily view these information to proceed with any request of services.新的和现有的用户/客户可以轻松地查看这些信息进行任何要求的服务。

Conclusion 结论
Although MOSS 2007 may not be able to to cater for all ITIL processes such as Availability Management or Service Continuity Management, it is capable of doing a good job when it comes to collaboration and content management features.虽然最低2007年可能无法应付所有ITIL的流程，如可用性管理或服务连续性管理，它有能力搞好时候，以协作和内容管理功能。 Workflow and search capabilities are also plus points.工作流程和搜索功能也加分。 Check out退房 MOSS 2007 2007年最低 and see how it is able to help your organization implement ITIL processes.看看它是如何能够帮助您的组织实施ITIL过程。

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