List of IT Service Management (ITSM) tools Liste over IT Service Management (ITSM) værktøjer

Is your organization planning to adopt IT Service Management (ITSM) processes to provide better services to clients? Er din organisation planer om at indføre IT Service Management (ITSM) processer for at yde en bedre service til kunderne?

If yes, then you may be looking for the right software or tool to assist in automating the processes . Hvis ja, så kan du være på udkig efter den rigtige software eller værktøj til at hjælpe med at automatisere processerne.

Just like any other software out there, finding the right ITSM software that fits into your service management processes can be a challenge . Ligesom enhver anden software derude, at finde den rigtige itSM software, der passer til din service management processer kan være en udfordring. Many organizations found out that they need to change the way they do things in order to follow how the ITSM software works. Mange organisationer fandt ud af, at de har brug for at ændre den måde, de gør tingene for at følge, hvordan itSM software fungerer. In the end, implementing an ITSM software which doesn't gel well with current processes can slow things down rather than improve efficiency and performance. I sidste ende kan gennemføre en itSM software, der ikke gel godt med de nuværende processer langsom ting ned i stedet for at forbedre effektivitet og ydeevne.

It is crucial to really understand the various processes that your organization is adopting prior to selecting the right ITSM tool . Det er afgørende for virkelig at forstå de forskellige processer, at din organisation er at vedtage før du vælger den rigtige itSM værktøj. Let's take an example. Lad os tage et eksempel. Your organization is constantly struggling with managing the changes required to the ERP system. Din organisation er konstant kæmper med at forvalte de nødvendige ændringer til ERP-systemet. The bosses are saying that the reports do not look presentable. De chefer siger, at rapporterne ikke ser præsentabelt. The people keying in the data are complaining of bad user experience. De mennesker, indtaste data, der klager over dårlig brugeroplevelse. With all these constant demand for changes, it seems vital to put in some proper change management processes. Med alle disse konstante krav om ændringer, forekommer det vigtigt at sætte nogle ordentlig change management processer.

Without hesitating, the IT team decides to find the right tool to manage all these changes . Uden at tøve, beslutter de it-teamet at finde det rigtige værktøj til at håndtere alle disse ændringer. One vendor comes in to implement a software just to manage changes required to the ERP system. En sælger kommer i til at gennemføre en software bare for at styre ændringer, der kræves til ERP-systemet. Once implemented, the vendor leaves and over a period of few months, your team realizes that there is a need for a front end service desk capability to better manage the users. Når den er implementeret, sælger blade og over en periode på få måneder, dit hold indser, at der er behov for en frontend service desk stand til bedre at håndtere for brugerne. But when you return to the vendor to ask for some extension / enhancement, the cost seems to be very high. Men når du vender tilbage til sælgeren for at bede om udvidelse / ekstraudstyr, skal omkostningerne synes at være meget høj. Sounds like some sort of vendor lock down scenario. Lyder som en slags sælger låse scenario.

When considering an ITSM software, there are a few things to consider : Når de overvejer en itSM software, der er et par ting at overveje:

• Is the software scalable? Er den software, skalerbare?
• Is the software enhanceable? Er den software enhanceable?
• Is the software on the same platform which host most of your organization's applications? Er softwaren på den samme platform som vært for de fleste af din virksomheds applikationer?
• Is the software customizable? Er softwaren tilpasses? Or must the vendors come in everytime a small tweak is required? Eller skal de sælgere komme i hver gang en lille tweak er påkrævet?

For more details on how to choose the right ITSM software for your organization, do take some time to watch this webcast on For yderligere oplysninger om, hvordan du vælger den rigtige itSM software til din organisation, skal du tage noget tid til at se denne webcast på Requirements to Consider When Looking at ITSM Tools. Krav til at overveje, når man ser på itSM Tools.

From the webcast, you should have a better understanding on selecting ITSM tools which best suites your organization. Fra webcast, skal du have en bedre forståelse for udvælgelsen ITSM værktøjer, der bedst passer din organisation. The following is a list of IT Service Management (ITSM) tools for you to evaluate . Følgende er en liste over IT Service Management (ITSM) værktøjer til dig at vurdere. Note that these tools are not listed in any particular order. Bemærk, at disse værktøjer ikke er opført i nogen bestemt rækkefølge.

Epicor ITSM provides a robust set of service management features that support key IT processes outlined by ITIL version 2 and ITIL version 3 and has been certified by Pink Elephant as ITIL Compatible in five key service management areas incident management, problem management, change management, configuration management, and service level management. Epicor itSM giver et robust sæt af service management funktioner, der understøtter centrale it-processer, der er skitseret af ITIL version 2 og ITIL version 3 og er blevet certificeret af Pink Elephant som ITIL Kompatibel på fem centrale service management områder uheldshåndtering, Problem Management, forandringsledelse, konfiguration forvaltning og Service Level Management.

FrontRange ITSM is a customizable, cost-effective IT management solution empowering world-class service and management. FrontRange itSM kan tilpasses, omkostningseffektiv IT-løsning til styring af bemyndigelse i verdensklasse service og forvaltning. Each module can stand alone or efficiently integrate with the others. Hvert modul kan stå alene eller effektivt integrerer med de andre. Built specifically for small to mid-sized organizations and geographically distributed enterprises, ITSM incorporates ITIL® best practices, bringing together the best in management practices with the best in technology. Bygget specielt til små og mellemstore organisationer og geografisk distribuerede virksomheder, itSM indarbejdet ITIL ® bedste praksis, der samler de bedste i forvaltningen praksis med de bedste i teknologi. FrontRange ITSM has modules in the following key service management areas: incident managent, problem management, change management, release management,  configuration management, service level management, availability management, knowledge management, self service. FrontRange itSM har moduler i følgende centrale service management områder: hændelse managent, Problem Management, Change Management, Release Management, configuration management, Service Level Management, Availability Management, forvaltning af viden, self service.

Octopus is one of the first IT service management applications available on demand. Octopus er en af de første IT-service management applikationer tilgængelige on-demand. Originally released in October 2005, Octopus is now used on a daily basis by close to 5,000 users. Oprindeligt udgivet i oktober 2005, Octopus nu anvendes på daglig basis med tæt til 5.000 brugere. Octopus is not a help desk solution having simply been adapted to conform to ITIL. Octopus er ikke en helpdesk løsning, der blot er blevet tilpasset i overensstemmelse med ITIL. It has been built from the ground up upon ITIL specifications. Det er blevet bygget op fra bunden efter ITIL-specifikationer. For this reason, Octopus enables you to easily and efficiently introduce ITIL best practices. Af denne grund, giver Octopus du nemt og effektivt at indføre ITIL best practices. Octopus has modules in the following key service management areas: incident management, change management, problem management, configuration management, service level management, event management. Octopus har moduler i følgende centrale service management områder: uheldshåndtering, forandringsledelse, Problem Management, configuration management, Service Level Management, Event Management.

Mansystems' ExpertDesk software will standardize your company's processes, enabling consistent high quality service. Mansystems 'ExpertDesk software vil standardisere virksomhedens processer, der gør det muligt ensartet høj kvalitet. This Pink Verified service desk solution manages incidents, problems, and changes with a standard ITIL or eTOM dataset and offers unique value to clients. Dette Pink Verified service desk løsning håndterer hændelser, problemer og ændringer med en standard ITIL eller eTOM datasæt og giver en unik værdi for kunderne. ExpertDesk's crucial business processes (incident management, problem management, change management, configuration management, operations management, service level management, workflow management, self-service, report management) are active right out-of-the-box. ExpertDesk's afgørende forretningsmæssige processer (incident management, Problem Management, Change Management, configuration management, Operations Management, Service Level Management, workflow management, self-service, betænkning management) er aktive lige out-of-the-box. The unique architecture enables quick and easy development of completely new, custom modules, such as complaint management, in weeks instead of months. Den unikke arkitektur, der muliggør hurtig og nem udvikling af helt nye, tilpassede moduler, såsom klage forvaltning, i ugen i stedet for måneder.

.Biz is an integrated suite of IT Service Management Applications based on ITIL best practices and Microsoft .NET industry standard technology. . Biz er en integreret pakke af IT Service Management applikationer baseret på ITIL best practices og Microsoft. NET industristandard-teknologien. .Biz provides easy installation, out-of-the-box functionality and is roll-out ready, as well as the Source Code to truly secure your investment and making it your own, all with an Unlimited License. . Biz giver nem installation, out-of-the-box funktionalitet og er udrulning klar, samt kildekoden lige sikre din investering og gør det dit eget, alle med et ubegrænset License. Key processes includes service request, incident management,change management, asset management, service level management, project management, survey management, requisition management. Centrale processer omfatter service anmodning, uheldshåndtering, forandringsledelse, formueforvaltning, Service Level Management, projektstyring, undersøgelse forvaltning, rekvisition forvaltning.

Sostenuto ITSM is an advanced, fully browser-based IT service management solution featuring pre-built processes for every ITIL discipline. Sostenuto itSM er et avanceret, fuldt browser-baserede IT-service management løsning byder præ-bygget processer for hver ITIL disciplin. ITSM facilitates a lifecycle approach, in keeping with recent ITIL 3 guidelines, and offers superior change management, advanced remote access and the ability to extend to further functions within your organisation such as HR and procurement. ITSM letter en livscyklustilgang, i overensstemmelse med den seneste ITIL 3 retningslinjer, og giver bedre forandringsledelse, avanceret fjernadgang og mulighed for at udvide til flere funktioner i din organisation som HR og indkøb. Key processes include Incidents, Problems, Changes, Configuration, Knowledge, Service Levels, Release, Product, Order and Contract Management. Centrale processer omfatter hændelser, Problemer, ændringer, Configuration, Viden, Service Levels, Release, Product, Bestil og kontraktstyring.

Serio IT Service View Pro is a monitoring and plugin engine for data center professionals, availability managers and those involved with the ITSM processes. Serio IT Service View Pro er et overvågnings-og plugin motor for data center fagfolk, tilgængelighed ledere og dem, der beskæftiger sig med ITSM processer. Some key features includes real time availability statistics, define service levels to a site or equipment which is being monitored and auto availability reports generation, etc. Nogle af de vigtigste funktioner omfatter realtid ledighed statistik, definerer serviceniveauet til et websted eller udstyr, der er ved at blive overvåget og auto tilgængelighed rapporter generation, osv.

* Updated 28 Jan 2010: Check out an * Opdateret 28 januar 2010: Check out en Open Source Web based Service Level Management Software Open Source Web baseret Service Level Management Software

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I'm sure there more ITSM tools than those listed above. Jeg er sikker på der mere ITSM værktøjer end dem, der er nævnt ovenfor. Feel free to add more from the comment box below. Du er velkommen til at tilføje flere fra den kommentar feltet nedenfor. Thanks and enjoy! Tak og god fornøjelse!

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