List of IT Service Management (ITSM) tools Popis IT Service Management (ITSM) alat

Is your organization planning to adopt IT Service Management (ITSM) processes to provide better services to clients? Je li vaša organizacija namjerava usvojiti IT Service Management (ITSM) procesa pružanja bolje usluge za klijente?

If yes, then you may be looking for the right software or tool to assist in automating the processes . Ako da, onda svibanj biti u potrazi za pravom softver ili alat za pomoć u automatizaciju procesa.

Just like any other software out there, finding the right ITSM software that fits into your service management processes can be a challenge . Pravedan poput bilo koji drugi softver vanjska strana tamo, pronaći pravu ITSM softver koji se uklapa u vaš procesima upravljanje uslugama može biti izazov. Many organizations found out that they need to change the way they do things in order to follow how the ITSM software works. Mnoge organizacije saznali da im je potrebno promijeniti način na koji rade stvari kako bi slijediti kako ITSM softver utvrde. In the end, implementing an ITSM software which doesn't gel well with current processes can slow things down rather than improve efficiency and performance. Na kraju, provođenje ITSM softver koji se ne gel dobro s aktualnim procesima može usporiti stvari dolje nego poboljšanje učinkovitosti i performansi.

It is crucial to really understand the various processes that your organization is adopting prior to selecting the right ITSM tool . To je presudno za stvarno razumijevanje različitih procesa koji vaša organizacija usvaja prije prebiranje pravo ITSM alat. Let's take an example. Uzmimo primjer. Your organization is constantly struggling with managing the changes required to the ERP system. Vaša organizacija stalno se bori s upravljanjem promjena potrebna za ERP sustava. The bosses are saying that the reports do not look presentable. Šefovi su izvještaji govore da ne izgledaju naočit. The people keying in the data are complaining of bad user experience. Ljudi keying in podaci se žali na loše iskustvo korisnika. With all these constant demand for changes, it seems vital to put in some proper change management processes. Uz sve ove stalne potražnje za promjene, čini se životni staviti odgovarajuće promjene u nekim procesima upravljanja.

Without hesitating, the IT team decides to find the right tool to manage all these changes . Bez oklijevajući, IT tim odluči pronaći pravi alat za upravljanje svim tim promjenama. One vendor comes in to implement a software just to manage changes required to the ERP system. Jedan prodavač dolazi u implementirati softver za upravljanje samo promjene koje su potrebne za ERP sustava. Once implemented, the vendor leaves and over a period of few months, your team realizes that there is a need for a front end service desk capability to better manage the users. Nakon provedene, prodavatelj ostavlja i tijekom razdoblja od nekoliko mjeseci, Vaš tim shvaća da postoji potreba za prednji kraj service desk sposobnost za bolje upravljanje korisnicima. But when you return to the vendor to ask for some extension / enhancement, the cost seems to be very high. Ali, kada se vratite na prodavatelja pitati za neki produžetak / povećanje vrijednosti, trošak čini se da je vrlo visoka. Sounds like some sort of vendor lock down scenario. Zvuči kao neka vrsta prodavatelja zaključavanje dolje scenarij.

When considering an ITSM software, there are a few things to consider : Kada se s obzirom na ITSM softver, postoji nekoliko stvari koje treba razmotriti:

• Is the software scalable? Je li softver skalabilan?
• Is the software enhanceable? Je li softver enhanceable?
• Is the software on the same platform which host most of your organization's applications? Je li softver na istoj platformi koja domaćin većina tvoj organizacije 'aplikacija?
• Is the software customizable? Je li softver prilagodljiv? Or must the vendors come in everytime a small tweak is required? Ili se mora doći u prodavač everytime mala praćka je potrebno?

For more details on how to choose the right ITSM software for your organization, do take some time to watch this webcast on Za više detalja o tome kako odabrati pravu ITSM softvera za svoju organizaciju, da se neko vrijeme gledati prijenos na Requirements to Consider When Looking at ITSM Tools. Zahtjevi za razmatranje prilikom Looking at ITSM Alat.

From the webcast, you should have a better understanding on selecting ITSM tools which best suites your organization. Od webcast, trebali bi imati bolje razumijevanje o odabiru ITSM alatima koji najbolje apartmana vašoj organizaciji. The following is a list of IT Service Management (ITSM) tools for you to evaluate . Slijedi popis IT Service Management (ITSM) alat za vas to procijeniti. Note that these tools are not listed in any particular order. Imajte na umu da ti alati nisu navedeni u bilo posebno naručiti.

Epicor ITSM provides a robust set of service management features that support key IT processes outlined by ITIL version 2 and ITIL version 3 and has been certified by Pink Elephant as ITIL Compatible in five key service management areas incident management, problem management, change management, configuration management, and service level management. Epicor ITSM pruža robustan set usluga koje podržavaju značajke upravljanja ključnih IT procesa opisane prema ITIL verzije 2 i ITIL verzija 3 i certificiran je prema Pink Elephant kao ITIL Kompatibilan u pet ključnih područja upravljanja uslugama incident management, problem management, change management, konfiguracije upravljanja, te Service Level Management.

FrontRange ITSM is a customizable, cost-effective IT management solution empowering world-class service and management. FrontRange ITSM je prilagodljiv, ekonomičan IT rješenje za upravljanje Osnaživanje svjetske klase usluga i upravljanje. Each module can stand alone or efficiently integrate with the others. Svaki modul može stajati samostalno ili efikasno integrirati s drugima. Built specifically for small to mid-sized organizations and geographically distributed enterprises, ITSM incorporates ITIL® best practices, bringing together the best in management practices with the best in technology. Izgrađen posebno za male i srednje veličine organizacije i geografski distribuirana poduzeća, ITSM uključuje ITIL ® najbolje prakse, okupiti najbolje prakse u upravljanju s najboljima u tehnologiji. FrontRange ITSM has modules in the following key service management areas: incident managent, problem management, change management, release management,  configuration management, service level management, availability management, knowledge management, self service. FrontRange ITSM ima modula u sljedećim ključnim područjima upravljanja uslugama: managent incidenta, problema upravljanja, upravljanje promjenama, upravljanje puštanje, upravljanje konfiguracijom, Service Level Management, upravljanje dostupnosti, upravljanje znanjem, self service.

Octopus is one of the first IT service management applications available on demand. Hobotnica je jedan od prvih upravljanja IT uslugama aplikacije dostupne na zahtjev. Originally released in October 2005, Octopus is now used on a daily basis by close to 5,000 users. Izvorno objavljen u listopadu 2005, hobotnice se danas koristi na dnevnoj bazi bliskim do 5000 korisnika. Octopus is not a help desk solution having simply been adapted to conform to ITIL. Hobotnica nije rješenje help desk da jednostavno prilagođeno u skladu s ITIL-a. It has been built from the ground up upon ITIL specifications. Ona je građena iz temelja na ITIL specifikacije. For this reason, Octopus enables you to easily and efficiently introduce ITIL best practices. Iz tog razloga, hobotnice vam omogućuje jednostavno i učinkovito uvesti ITIL najbolje prakse. Octopus has modules in the following key service management areas: incident management, change management, problem management, configuration management, service level management, event management. Hobotnica ima modula u sljedećim ključnim područjima upravljanja uslugama: incident management, change management, problem upravljanja, upravljanje konfiguracijom, Service Level Management, event management.

Mansystems' ExpertDesk software will standardize your company's processes, enabling consistent high quality service. Mansystems 'ExpertDesk softver će standardizirati svoje tvrtke procesa, što je omogućilo dosljedno visoku kvalitetu usluge. This Pink Verified service desk solution manages incidents, problems, and changes with a standard ITIL or eTOM dataset and offers unique value to clients. Ova usluga Pink Verified desk rješenje upravlja incidenti, problemi, te se mijenja s ITIL standard ili eTOM skupa podataka i pruža jedinstvenu vrijednost za klijente. ExpertDesk's crucial business processes (incident management, problem management, change management, configuration management, operations management, service level management, workflow management, self-service, report management) are active right out-of-the-box. ExpertDesk's ključne poslovne procese (Incident Management, Problem upravljanja, upravljanje promjenama, upravljanje konfiguracijom, Operations Management, Service Level Management, tijek rada za upravljanje, samoposlužni, izvješće uprave) su aktivni pravo out-of-the-box. The unique architecture enables quick and easy development of completely new, custom modules, such as complaint management, in weeks instead of months. Jedinstvena arhitektura omogućuje brz i jednostavan razvoj potpuno nove, custom moduli, kao što je tužba za upravljanje, u tjednima umjesto mjeseci.

.Biz is an integrated suite of IT Service Management Applications based on ITIL best practices and Microsoft .NET industry standard technology. . Biz je integrirana IT Service Management aplikacija baziranih na ITIL najbolje prakse i Microsoft. NET tehnologija industrijski standard. .Biz provides easy installation, out-of-the-box functionality and is roll-out ready, as well as the Source Code to truly secure your investment and making it your own, all with an Unlimited License. . Biz osigurava jednostavnu instalaciju, out-of-the-box i funkcionalnost se roll-out spreman, kao i Listing vjerno kako bi osigurali Vašu investiciju i što ga čini svoje, a sve s Neograničen License. Key processes includes service request, incident management,change management, asset management, service level management, project management, survey management, requisition management. Ključni procesi uključuje zahtjev za uslugom, Incident Management, upravljanje promjenama, upravljanje imovinom, o razini usluge, upravljanje projektima, upravljanje anketa, trebovanje za upravljanje.

Sostenuto ITSM is an advanced, fully browser-based IT service management solution featuring pre-built processes for every ITIL discipline. Sostenuto ITSM je napredna, u potpunosti bazirana na pretraživaču IT rješenje za upravljanje uslugama oblik pre-izgrađen ITIL procesa za svaku disciplinu. ITSM facilitates a lifecycle approach, in keeping with recent ITIL 3 guidelines, and offers superior change management, advanced remote access and the ability to extend to further functions within your organisation such as HR and procurement. ITSM olakšava pristup životnog ciklusa, u skladu s novim smjernicama ITIL-3, i nudi superiorno upravljanje promjenama, napredni pristup na daljinu i sposobnost da se proširiti na druge funkcije unutar vaše organizacije, kao što su HR i nabave. Key processes include Incidents, Problems, Changes, Configuration, Knowledge, Service Levels, Release, Product, Order and Contract Management. Ključni procesi uključuju incidenti, problemi, promjene, konfiguracije, znanja, razine usluga, za javnost, proizvoda, red i ugovora Management.

Serio IT Service View Pro is a monitoring and plugin engine for data center professionals, availability managers and those involved with the ITSM processes. Serio IT Service Pogledaj Pro je praćenje i čep motor za data centra profesionalcima, menadžerima dostupnost i onih koji su uključeni u ITSM procesa. Some key features includes real time availability statistics, define service levels to a site or equipment which is being monitored and auto availability reports generation, etc. Neke ključne značajke uključuje stvarnom vremenu dostupnost statistiku, definiraju razine usluga na stranici ili oprema koja se automatski prati i dostupnost izvještaja generacije, itd.

* Updated 28 Jan 2010: Check out an * Updated 28 siječanj, 2010: Check out Open Source Web based Service Level Management Software OpenBSD Izvor Tkanje temeljen Service Level Management Software

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I'm sure there more ITSM tools than those listed above. Siguran sam da tamo više ITSM alat nego gore navedene. Feel free to add more from the comment box below. Slobodno dodajte više od okvir za komentare ispod. Thanks and enjoy! Hvala i uživajte!

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