List of IT Service Management (ITSM) tools List of IT Service Management (ITSM) orodja

Is your organization planning to adopt IT Service Management (ITSM) processes to provide better services to clients? Ali vaša organizacija namerava sprejeti IT Service Management (ITSM), postopki za zagotavljanje boljše storitve za stranke?

If yes, then you may be looking for the right software or tool to assist in automating the processes . Če je odgovor da, potem boste morda morali iskati pravico, software ali orodje za pomoč pri avtomatizacijo procesov.

Just like any other software out there, finding the right ITSM software that fits into your service management processes can be a challenge . Tako kot katera koli druga software tam zunaj, pri iskanju pravega software ITSM, da se lahko prilega v vaš procese upravljanja storitev je izziv. Many organizations found out that they need to change the way they do things in order to follow how the ITSM software works. Veliko organizacij, ugotovil, da morajo spremeniti način, kako delajo stvari, da bi spremljal, kako programsko opremo ITSM dela. In the end, implementing an ITSM software which doesn't gel well with current processes can slow things down rather than improve efficiency and performance. Na koncu lahko za izvajanje programske opreme ITSM, ki ne gel dobro s sedanjih procesov stvari počasi navzdol, namesto izboljša učinkovitost in uspešnost.

It is crucial to really understand the various processes that your organization is adopting prior to selecting the right ITSM tool . Bistveno je, da resnično razumejo različne postopke, da se vaša organizacija je sprejela pred izbiro pravo orodje ITSM. Let's take an example. Vzemimo za primer. Your organization is constantly struggling with managing the changes required to the ERP system. Vaša organizacija se nenehno borijo z upravljanjem sprememb, potrebnih za ERP sistem. The bosses are saying that the reports do not look presentable. Šefi pravijo, da poročila ne videti dostojen. The people keying in the data are complaining of bad user experience. Ljudje keying v podatkih se pritožujete slabih uporabniško izkušnjo. With all these constant demand for changes, it seems vital to put in some proper change management processes. Z vsemi temi stalno povpraševanje za spremembe, se zdi nujno treba odpraviti v nekaterih svojih procesih upravljanja sprememb.

Without hesitating, the IT team decides to find the right tool to manage all these changes . Brez obotavljanja, IT ekipa odloči, da bi našli pravo orodje za upravljanje vseh teh sprememb. One vendor comes in to implement a software just to manage changes required to the ERP system. En prodajalec na voljo v izvajanje programske opreme samo za upravljanje sprememb, potrebnih za ERP sistem. Once implemented, the vendor leaves and over a period of few months, your team realizes that there is a need for a front end service desk capability to better manage the users. Ko se izvajajo, prodajalec listi in v obdobju nekaj mesecev, vaša ekipa spozna, da je treba pred koncem službe desk sposobnosti za boljše upravljanje uporabnikov. But when you return to the vendor to ask for some extension / enhancement, the cost seems to be very high. Toda, ko se vrnete prodajalcu zaprositi za podaljšanje nekaterih / opreme, stroške se zdi zelo visoka. Sounds like some sort of vendor lock down scenario. Sliši se kot neke vrste prodajalca zaklepanje navzdol scenarij.

When considering an ITSM software, there are a few things to consider : Pri obravnavi software ITSM, obstaja nekaj stvari, da preuči:

• Is the software scalable? Ali je programska oprema scalable?
• Is the software enhanceable? Ali je programska oprema enhanceable?
• Is the software on the same platform which host most of your organization's applications? Ali je programsko opremo na isti platformi, ki gostijo večino vaše organizacije aplikacije?
• Is the software customizable? Ali je programska oprema customizable? Or must the vendors come in everytime a small tweak is required? Ali morajo prodajalci prihajajo v vsakič majhen poteg je potrebno?

For more details on how to choose the right ITSM software for your organization, do take some time to watch this webcast on Za več podrobnosti o tem, kako izbrati pravo programsko opremo ITSM za vašo organizacijo, naredite nekaj časa paziti na to webcast Requirements to Consider When Looking at ITSM Tools. Zahteve je treba upoštevati pri pogledamo ITSM Tools.

From the webcast, you should have a better understanding on selecting ITSM tools which best suites your organization. Od webcast, morate imeti boljše razumevanje o izbiri ITSM orodij, ki najbolje apartmajev vašem podjetju. The following is a list of IT Service Management (ITSM) tools for you to evaluate . Spodaj je seznam IT Service Management (ITSM) orodja za vas ovrednotiti. Note that these tools are not listed in any particular order. Upoštevajte, da so ta orodja niso navedeni v določenem vrstnem redu.

Epicor ITSM provides a robust set of service management features that support key IT processes outlined by ITIL version 2 and ITIL version 3 and has been certified by Pink Elephant as ITIL Compatible in five key service management areas incident management, problem management, change management, configuration management, and service level management. Epicor ITSM zagotavlja močan nabor funkcij za upravljanje storitev, ki podpirajo ključne procese IT, ki jih je začrtala različica ITIL 2 in ITIL version 3, in ga je potrdil Pink Elephant, kot ITIL Compatible na petih ključnih področjih storitev upravljanja incidentov upravljanje, upravljanje problem, upravljanja sprememb, zunanja podoba upravljanja, vodenja in raven storitev.

FrontRange ITSM is a customizable, cost-effective IT management solution empowering world-class service and management. FrontRange ITSM je prilagodljiv, stroškovno učinkovito rešitev za upravljanje IT-storitev pooblastitvi svetovnega razreda in upravljanje. Each module can stand alone or efficiently integrate with the others. Vsak modul lahko stoji samostojno ali učinkovito povezati z drugimi. Built specifically for small to mid-sized organizations and geographically distributed enterprises, ITSM incorporates ITIL® best practices, bringing together the best in management practices with the best in technology. Built posebej za mala in srednje velikih organizacij in geografsko porazdeljene podjetij, ITSM vključuje ITIL ® najboljših praks, ki združuje najboljše prakse pri upravljanju z najboljšimi v tehnologiji. FrontRange ITSM has modules in the following key service management areas: incident managent, problem management, change management, release management,  configuration management, service level management, availability management, knowledge management, self service. FrontRange ITSM je merska enota v naslednjih ključnih področjih storitev upravljanja: managent incident, problem vodenja, upravljanja sprememb, izdajo upravljanje, upravljanje konfiguracije, upravljanja ravni storitev, razpoložljivost upravljanje, upravljanje z znanjem, bife.

Octopus is one of the first IT service management applications available on demand. Hobotnica je ena od prvih aplikacij IT storitev upravljanja so na voljo na zahtevo. Originally released in October 2005, Octopus is now used on a daily basis by close to 5,000 users. Prvotno je izšel oktobra 2005, hobotnica se zdaj uporablja na dnevni osnovi za skoraj 5000 uporabnikov. Octopus is not a help desk solution having simply been adapted to conform to ITIL. Octopus ni rešitev, službe za pomoč, ki preprosto bili prilagojeni v skladu z ITIL. It has been built from the ground up upon ITIL specifications. To je bila zgrajena od tal navzgor po ITIL specifikacijami. For this reason, Octopus enables you to easily and efficiently introduce ITIL best practices. Iz tega razloga, Octopus vam omogoča preprosto in učinkovito uvedbo ITIL najboljše prakse. Octopus has modules in the following key service management areas: incident management, change management, problem management, configuration management, service level management, event management. Hobotnica je merska enota v naslednjih ključnih področjih storitev upravljanja: dogodek upravljanje, upravljanje sprememb, problem upravljanje, upravljanje konfiguracije, ravni storitev upravljanja, vodenja prireditev.

Mansystems' ExpertDesk software will standardize your company's processes, enabling consistent high quality service. ExpertDesk Mansystems "programske opreme bo standardizirati vašega podjetja procesi, ki omogoča stalno visoko kakovost storitev. This Pink Verified service desk solution manages incidents, problems, and changes with a standard ITIL or eTOM dataset and offers unique value to clients. Ta storitev Pink Verified mizo rešitev upravlja incidentov, težave in spremembe s standardno ITIL ali etom nabor podatkov in ponuja edinstveno vrednost za stranke. ExpertDesk's crucial business processes (incident management, problem management, change management, configuration management, operations management, service level management, workflow management, self-service, report management) are active right out-of-the-box. ExpertDesk ključno poslovnih procesov (dogodek upravljanje, upravljanje problem, upravljanje sprememb, upravljanje konfiguracije, krizno upravljanje, upravljanje ravni storitev, upravljanje poteka dela, samopostrežne, poslovno poročilo), so dejavne pravico out-of-the-box. The unique architecture enables quick and easy development of completely new, custom modules, such as complaint management, in weeks instead of months. Edinstvena arhitektura omogoča hiter in enostaven razvoj popolnoma nove, po meri modulov, kot je očitek za upravljanje, v tednih namesto mesecev.

.Biz is an integrated suite of IT Service Management Applications based on ITIL best practices and Microsoft .NET industry standard technology. . Biz je integrirana zbirka IT Service Management, ki temeljijo na najboljših praks ITIL in Microsoft. NET industrijski standard tehnologije. .Biz provides easy installation, out-of-the-box functionality and is roll-out ready, as well as the Source Code to truly secure your investment and making it your own, all with an Unlimited License. . Biz omogoča enostavno namestitev, out-of-the-box funkcionalnost in roll-out pripravljen, kot tudi vir s pravilnikom resnično zanesljiv vaš naložb in zaradi česar je svoje, vse z Unlimited License. Key processes includes service request, incident management,change management, asset management, service level management, project management, survey management, requisition management. Ključni procesi vključuje zahtevo za storitev, obvladovanje incidentov, upravljanje sprememb, upravljanje premoženja, raven storitev upravljanja, vodenja projektov, vodenje raziskave, zasegi upravljanje.

Sostenuto ITSM is an advanced, fully browser-based IT service management solution featuring pre-built processes for every ITIL discipline. Sostenuto ITSM je napredovalo, v celoti temelji na brskalniku za upravljanje storitev IT rešitev featuring pre-zidava procesov za vsako disciplino ITIL. ITSM facilitates a lifecycle approach, in keeping with recent ITIL 3 guidelines, and offers superior change management, advanced remote access and the ability to extend to further functions within your organisation such as HR and procurement. ITSM omogoča pristop življenjskega cikla, v skladu z nedavnimi ITIL 3 smernic, in ponuja odlične upravljanja sprememb, napreden oddaljeni dostop in sposobnost razširiti na nadaljnje funkcij v vaši organizaciji, kot HR in javnih naročilih. Key processes include Incidents, Problems, Changes, Configuration, Knowledge, Service Levels, Release, Product, Order and Contract Management. Ključni procesi so incidentov, težave, spremembe, konfiguracija, znanja, storitev Stopnje, Release, izdelek, red in upravljanje pogodb.

Serio IT Service View Pro is a monitoring and plugin engine for data center professionals, availability managers and those involved with the ITSM processes. Serio IT Service View Pro je spremljanje in motor plugin za strokovnjake podatkovnih centrov, razpoložljivosti menedžerjev in tiste, ki se ukvarjajo z ITSM procesi. Some key features includes real time availability statistics, define service levels to a site or equipment which is being monitored and auto availability reports generation, etc. Nekatere ključne funkcije vključujejo realnem času na voljo statistični podatki, opredeljujejo ravni storitev za spletno stran ali opremo, ki se spremlja in auto razpoložljivostjo poročil generacije, itd

* Updated 28 Jan 2010: Check out an * Updated 28. januar 2010: Check out Open Source Web based Service Level Management Software Open Source Web temelji Service Level Management Software

—————- End of ITSM tools  ——————– ------ Konec orodij ITSM -------

I'm sure there more ITSM tools than those listed above. Prepričan sem, da obstaja več ITSM rokodelsko orodje od zgoraj navedenih. Feel free to add more from the comment box below. Feel free da dodate več od razložiti škatla spodaj. Thanks and enjoy! Hvala in uživajte!

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