List of IT Service Management (ITSM) tools Seznam IT Service Management (ITSM) orodja

Is your organization planning to adopt IT Service Management (ITSM) processes to provide better services to clients? Ali vaša organizacija načrtuje, da ga sprejmejo Service Management (ITSM) postopke za zagotavljanje boljših storitev za stranke?

If yes, then you may be looking for the right software or tool to assist in automating the processes . Če je odgovor da, potem boste morda morali iskati pravico programske opreme ali orodja za pomoč pri avtomatizacijo procesov.

Just like any other software out there, finding the right ITSM software that fits into your service management processes can be a challenge . Tako kot vse druge programske opreme tam, najti pravo ITSM programske opreme, ki sodi v vaše procese upravljanja storitev je lahko izziv. Many organizations found out that they need to change the way they do things in order to follow how the ITSM software works. Številne organizacije ugotovljeno, da so morali spremeniti način, kako narediti stvari, da bi sledili kako ITSM software tovarna. In the end, implementing an ITSM software which doesn't gel well with current processes can slow things down rather than improve efficiency and performance. Na koncu, izvajanje ITSM programske opreme, ki ne gel tudi s trenutnimi postopki lahko počasi stvari navzdol in ne izboljša učinkovitost in uspešnost.

It is crucial to really understand the various processes that your organization is adopting prior to selecting the right ITSM tool . Bistveno je, da resnično razumejo različne postopke, da se vaša organizacija je pred sprejetjem, da je izbira pravega ITSM orodje. Let's take an example. Vzemimo za primer. Your organization is constantly struggling with managing the changes required to the ERP system. Vaša organizacija se nenehno borijo z upravljanjem sprememb, potrebnih za ERP sistem. The bosses are saying that the reports do not look presentable. Šefi pravijo, da poročila ne poglej Naočit. The people keying in the data are complaining of bad user experience. Ljudje keying v podatkih se pritožujete slabe uporabniške izkušnje. With all these constant demand for changes, it seems vital to put in some proper change management processes. Z vsemi temi neprenehoma za spremembe, se zdi bistvenega pomena za uvedbo nekaterih pravilno procese upravljanja sprememb.

Without hesitating, the IT team decides to find the right tool to manage all these changes . Brez obotavljanja, IT ekipa odloči, da bi našli pravo orodje za upravljanje vseh teh sprememb. One vendor comes in to implement a software just to manage changes required to the ERP system. Prodajalec se je na voljo v za izvajanje programske opreme samo za obvladovanje sprememb, potrebnih za ERP sistem. Once implemented, the vendor leaves and over a period of few months, your team realizes that there is a need for a front end service desk capability to better manage the users. Ko se izvajajo, listi in prodajalec v obdobju nekaj mesecev, vaša ekipa se zaveda, da obstaja potreba po sprednji storitev koncu zmožnosti desk za boljše upravljanje uporabnikov. But when you return to the vendor to ask for some extension / enhancement, the cost seems to be very high. Toda, ko se vrnete prodajalcu, da zahteva za nekatere razširitev / opreme, stroške se zdi zelo visoka. Sounds like some sort of vendor lock down scenario. Podoben neke vrste zaklepanje prodajalca navzdol scenarij.

When considering an ITSM software, there are a few things to consider : Pri odločanju ITSM software, obstaja nekaj stvari je treba upoštevati:

• Is the software scalable? Je programska oprema razširljive?
• Is the software enhanceable? Je programska oprema enhanceable?
• Is the software on the same platform which host most of your organization's applications? Je programska oprema, na isti platformi, ki gostijo večino aplikacij vaše organizacije?
• Is the software customizable? Je programska oprema po meri? Or must the vendors come in everytime a small tweak is required? Ali morajo prodajalci prihajajo v vsakič majhna Uštinuti je potrebno?

For more details on how to choose the right ITSM software for your organization, do take some time to watch this webcast on Za več podrobnosti o tem, kako izbrati pravo opremo ITSM za vašo organizacijo, ali traja nekaj časa, da gledam to webcast na Requirements to Consider When Looking at ITSM Tools. Zahteve je treba upoštevati pri pogledamo ITSM rokodelsko orodje.

From the webcast, you should have a better understanding on selecting ITSM tools which best suites your organization. Od webcast, bi morali imeti boljše razumevanje o izbiri ITSM orodja, ki najbolje apartmajev vaši organizaciji. The following is a list of IT Service Management (ITSM) tools for you to evaluate . Spodaj je seznam IT Service Management (ITSM) orodja za vas oceni. Note that these tools are not listed in any particular order. Upoštevajte, da se ta orodja niso navedeni v nobenem posebnem vrstnem redu.

TechExcel ServiceWise is a help desk and ITSM solution which allows you to handle your service and support processes. TechExcel ServiceWise je za pomoč uporabnikom in ITSM rešitev, ki vam omogoča, da ravnanje ponudnika storitev in podporne procese.  Some key features of ServiceWise includes incident tracking, workflow enabled email management, complete incident workflow, reports and analysis, knowledge management and more. Nekatere ključne značilnosti ServiceWise vključuje incident sledenje, workflow email omogočeno upravljanje, popolno incident potek dela, poročila in analize, upravljanje znanja in še več. Clients who deploy ServiceWise benefit from being able to provide a holistic support process to ensure that employees are more productive at the same time reduce IT support costs. Investitorji, ki razporedi ServiceWise če bodo sposobni zagotoviti celovit proces podpore, da se zagotovi, da so zaposleni bolj produktivni hkrati zmanjšajo stroški podpore za IT.

Epicor ITSM provides a robust set of service management features that support key IT processes outlined by ITIL version 2 and ITIL version 3 and has been certified by Pink Elephant as ITIL Compatible in five key service management areas incident management, problem management, change management, configuration management, and service level management. Epicor ITSM zagotavlja močan nabor funkcij za upravljanje s storitvami, ki podpirajo ključne procese IT, kot ga je različica ITIL 2 in 3 ITIL prevod in ga je potrdil Pink Elephant kot ITIL združljiv na petih ključnih področjih upravljanja storitev upravljanja incidentov, problem vodenja, upravljanje sprememb, konfiguracije upravljanja, in raven storitev upravljanja.

FrontRange ITSM is a customizable, cost-effective IT management solution empowering world-class service and management. FrontRange ITSM je customizable, stroškovno učinkovite rešitve za upravljanje IT pooblastitvi vrhunskih storitev in upravljanja. Each module can stand alone or efficiently integrate with the others. Vsak modul morejo obstajati same ali učinkovito povezati z drugimi. Built specifically for small to mid-sized organizations and geographically distributed enterprises, ITSM incorporates ITIL® best practices, bringing together the best in management practices with the best in technology. Zgrajena posebej za majhna in srednje velikih organizacij in geografsko porazdeljene podjetij, ITSM vključuje ITIL ® najboljših praks, ki združuje najboljše upravljavske prakse z najboljšimi v tehnologiji. FrontRange ITSM has modules in the following key service management areas: incident managent, problem management, change management, release management,  configuration management, service level management, availability management, knowledge management, self service. FrontRange ITSM je modulov na naslednjih ključnih področjih upravljanja storitev: incident managent, problem vodenja, upravljanja sprememb, izdaj, upravljanje konfiguracije, upravljanje ravni storitev, razpoložljivost upravljanje, upravljanje znanja, bife.

Octopus is one of the first IT service management applications available on demand. Hobotnica je ena prvih aplikacij IT za upravljanje storitev na voljo na zahtevo. Originally released in October 2005, Octopus is now used on a daily basis by close to 5,000 users. Prvotno izšel oktobra 2005, se Octopus sedaj uporablja vsak dan, ki ga je blizu 5.000 uporabnikov. Octopus is not a help desk solution having simply been adapted to conform to ITIL. Octopus ni pomoč uporabnikom rešitev, ki so bili preprosto prilagoditi v skladu z ITIL. It has been built from the ground up upon ITIL specifications. To je bila zgrajena od tal navzgor po ITIL specifikacijami. For this reason, Octopus enables you to easily and efficiently introduce ITIL best practices. Iz tega razloga, Octopus vam omogoča, da enostavno in učinkovito uvedbo ITIL najboljše prakse. Octopus has modules in the following key service management areas: incident management, change management, problem management, configuration management, service level management, event management. Hobotnica je modulov na naslednjih ključnih področjih storitev upravljanja: upravljanje incidentov, upravljanje sprememb, problem upravljanje, upravljanje konfiguracije, upravljanje ravni storitev, dogodek upravljanje.

Mansystems' ExpertDesk software will standardize your company's processes, enabling consistent high quality service. ExpertDesk software Mansystems "bo standardizirati vašega podjetja procesov, ki omogoča stalno visoko kakovost storitev. This Pink Verified service desk solution manages incidents, problems, and changes with a standard ITIL or eTOM dataset and offers unique value to clients. Ta Pink Verified Service Desk rešitev upravlja incidentov, problemov in sprememb, s standardno ITIL ali eTOM nabor podatkov in ponuja edinstveno vrednost za stranke. ExpertDesk's crucial business processes (incident management, problem management, change management, configuration management, operations management, service level management, workflow management, self-service, report management) are active right out-of-the-box. ključnega pomena poslovni ExpertDesk procese (upravljanje incidentov, problem upravljanje, upravljanje sprememb, upravljanje konfiguracij, upravljanjem poslovanja, raven storitev upravljanja, poteka dela za upravljanje, samopostrežnih, poročilo o upravljanju) ste dejanje pravilen out-of-the-box. The unique architecture enables quick and easy development of completely new, custom modules, such as complaint management, in weeks instead of months. Edinstvena arhitektura omogoča hitro in enostavno razvoj popolnoma nove, po meri modulov, kot so upravljanje pritožbo, v tednih namesto mesecev.

.Biz is an integrated suite of IT Service Management Applications based on ITIL best practices and Microsoft .NET industry standard technology. . Biz je integrirana zbirka IT Service Management, ki temeljijo na najboljših praks ITIL in Microsoft. NET industrijski standard tehnologije. .Biz provides easy installation, out-of-the-box functionality and is roll-out ready, as well as the Source Code to truly secure your investment and making it your own, all with an Unlimited License. . Biz omogoča enostavno namestitev, out-of-the-box funkcionalnosti in roll-out pripravljen, kot tudi izvorne kode, da resnično zanesljiv vaš naložb in zaradi česar je svoje, vsi s neomejen dati dovoljenje. Key processes includes service request, incident management,change management, asset management, service level management, project management, survey management, requisition management. Ključnih procesov vključuje zahtevo za storitev, upravljanje incidentov, upravljanje sprememb, upravljanje premoženja, upravljanje ravni storitev, vodenje projektov, raziskava upravljanje, zasegi upravljanje.

Sostenuto ITSM is an advanced, fully browser-based IT service management solution featuring pre-built processes for every ITIL discipline. Sostenuto ITSM je napreden, popolnoma obrv-osnova storitev IT rešitev za upravljanje featuring pre-zidava procesov za vsako disciplino ITIL. ITSM facilitates a lifecycle approach, in keeping with recent ITIL 3 guidelines, and offers superior change management, advanced remote access and the ability to extend to further functions within your organisation such as HR and procurement. ITSM omogoča pristop življenjskega cikla, v skladu z nedavnim ITIL 3 smernic in nudi vrhunsko upravljanja sprememb, napredne oddaljen dostop in sposobnost razširiti na druge naloge znotraj vaše organizacije, kot so HR in javnih naročilih. Key processes include Incidents, Problems, Changes, Configuration, Knowledge, Service Levels, Release, Product, Order and Contract Management. Ključnih procesov vključujejo incidentov, težave, spremembe, zunanja podoba, znanja, raven storitev, Release, izdelek, Order in upravljanja s pogodbami.

Serio IT Service View Pro is a monitoring and plugin engine for data center professionals, availability managers and those involved with the ITSM processes. Serio IT Service View Pro je spremljanje in plugin motor za strokovnjake podatkovnega centra, dostopnost vodstva in ki so povezani z ITSM procesi. Some key features includes real time availability statistics, define service levels to a site or equipment which is being monitored and auto availability reports generation, etc. Nekatere ključne funkcije vključujejo realnem času statistika na voljo, določiti raven storitev za spletno stran ali opremo, ki se spremlja in auto poročil razpoložljivost proizvodnje, itd

* Updated 28 Jan 2010: Check out an * Modernizirati 28 januar 2010: Odhod Open Source Web based Service Level Management Software Open Source Web Based Service Level Management Software

—————- End of ITSM tools  ——————– ------ Konec orodij ITSM -------

I'm sure there more ITSM tools than those listed above. Prepričan sem, da obstaja več orodij ITSM od zgoraj navedenih. Feel free to add more from the comment box below. Potipati prost prišteti več od razložiti škatla spodaj. Thanks and enjoy! Hvala in uživajte!

Accredited ITIL® training is provided by THE ART OF SERVICE, an EXIN Accredited Training Organisation Akreditirani ITIL ® usposabljanje, ki ga ART storitve, EXIN Akreditiran organizacije za usposabljanje

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