List of IT Service Management (ITSM) tools资讯列表服务管理（ITSM）工具

Is your organization planning to adopt IT Service Management (ITSM) processes to provide better services to clients?贵组织计划通过IT服务管理（ITSM）的过程 ，提供更好的服务客户？

If yes, then you may be looking for the right software or tool to assist in automating the processes .如果是的话，那么你可能会寻找合适的软件或工具，以协助自动化的进程 。

Just like any other software out there, finding the right ITSM software that fits into your service management processes can be a challenge .就像任何其他的软件在那里，找到正确的ITSM软件到您的服务管理流程适应可以是一个挑战 。 Many organizations found out that they need to change the way they do things in order to follow how the ITSM software works.许多组织发现，他们需要改变他们的方式做事，以遵循怎样的ITSM软件工程。 In the end, implementing an ITSM software which doesn't gel well with current processes can slow things down rather than improve efficiency and performance.最后，执行一项ITSM的软件不凝胶以及与当前进程可以慢下来，而不是提高效率和性能。

It is crucial to really understand the various processes that your organization is adopting prior to selecting the right ITSM tool .关键是要真正了解你的组织是通过之前， 选择正确的ITSM工具的各种程序。 Let's take an example.让我们举一个例子。 Your organization is constantly struggling with managing the changes required to the ERP system.你的组织与管理，不断努力需要对ERP系统的变化。 The bosses are saying that the reports do not look presentable.该老板说，报告不看像样。 The people keying in the data are complaining of bad user experience.人民在数据输入，抱怨恶劣的用户体验。 With all these constant demand for changes, it seems vital to put in some proper change management processes.所有这些对不断变化的需求，似乎有必要制止一些适当的变更管理流程。

Without hesitating, the IT team decides to find the right tool to manage all these changes .没有犹豫，IT小组决定寻找合适的工具来管理所有这些变化 。 One vendor comes in to implement a software just to manage changes required to the ERP system.在一个供应商来实施管理软件，只需要对ERP系统的变化。 Once implemented, the vendor leaves and over a period of few months, your team realizes that there is a need for a front end service desk capability to better manage the users.一旦付诸实施，树叶和供应商在一段数个月内，您的团队意识到，有一个前端服务台能力，需要更好地管理用户。 But when you return to the vendor to ask for some extension / enhancement, the cost seems to be very high.但是，当您返回到供应商要求一些扩展/提高，成本似乎很高。 Sounds like some sort of vendor lock down scenario.听起来有些厂商锁定的情况下排序。

When considering an ITSM software, there are a few things to consider :当考虑的ITSM软件，有几件事要考虑 ：

• Is the software scalable?是软件升级？
• Is the software enhanceable?是软件enhanceable？
• Is the software on the same platform which host most of your organization's applications?是在同一个平台软件，主机您的组织的大多数应用程序？
• Is the software customizable?是软件定制？ Or must the vendors come in everytime a small tweak is required?或者供应商必须在每次来一个小调整需要？

For more details on how to choose the right ITSM software for your organization, do take some time to watch this webcast on有关如何选择适合您的组织权的ITSM软件的更多细节，需要一段时间来观看网络会议 Requirements to Consider When Looking at ITSM Tools.要求时要考虑的ITSM工具看。

From the webcast, you should have a better understanding on selecting ITSM tools which best suites your organization.从网上，您应该对选择的ITSM工具，最好的套房，更好地了解您的组织。 The following is a list of IT Service Management (ITSM) tools for you to evaluate .以下是清单的IT服务管理（ITSM）为您的工具来评估 。 Note that these tools are not listed in any particular order.请注意，这些工具没有任何特定的顺序列出。

Epicor ITSM provides a robust set of service management features that support key IT processes outlined by ITIL version 2 and ITIL version 3 and has been certified by Pink Elephant as ITIL Compatible in five key service management areas incident management, problem management, change management, configuration management, and service level management. Epicor公司的ITSM提供了强大的服务管理功能设置，支持关键IT流程的ITIL的版本2和ITIL第3版，已被认定为粉红色大象在五个关键ITIL的服务管理领域的突发事件管理，问题管理，变更管理，配置兼容概述管理和服务水平管理。

FrontRange ITSM is a customizable, cost-effective IT management solution empowering world-class service and management.福瑞杰ITSM的是一个可定制的，具有成本效益的IT管理解决方案赋予世界一流的服务和管理。 Each module can stand alone or efficiently integrate with the others.每个模块可单独使用或有效地结合起来等。 Built specifically for small to mid-sized organizations and geographically distributed enterprises, ITSM incorporates ITIL® best practices, bringing together the best in management practices with the best in technology.专为小型至中型组织和地理上分散的企业，采用ITSM的最佳实践ITIL ®的汇集了最好的管理方法与技术的最佳。 FrontRange ITSM has modules in the following key service management areas: incident managent, problem management, change management, release management,  configuration management, service level management, availability management, knowledge management, self service.福瑞杰ITSM的公司在以下关键领域的服务管理模块：事件managent，问题管理，变更管理，发布管理，配置管理，服务级别管理，可用性管理，知识管理，自我服务。

Octopus is one of the first IT service management applications available on demand.八达通是第一个IT服务管理应用需求的产品之一。 Originally released in October 2005, Octopus is now used on a daily basis by close to 5,000 users.原来在2005年10月发布的，是现在使用八达通每天由近5000名用户。 Octopus is not a help desk solution having simply been adapted to conform to ITIL.章鱼不是一个服务台解决方案而只是进行了调整，以符合ITIL的。 It has been built from the ground up upon ITIL specifications.它已建成了从地面后，ITIL的规格。 For this reason, Octopus enables you to easily and efficiently introduce ITIL best practices.为此，八达通使您能够轻松，高效地引入ITIL最佳实践。 Octopus has modules in the following key service management areas: incident management, change management, problem management, configuration management, service level management, event management.八达通公司在以下关键领域的服务管理模块：事件管理，变更管理，问题管理，配置管理，服务级别管理，项目管理。

Mansystems' ExpertDesk software will standardize your company's processes, enabling consistent high quality service. Mansystems'ExpertDesk软件将规范公司的流程，使一贯优质的服务。 This Pink Verified service desk solution manages incidents, problems, and changes with a standard ITIL or eTOM dataset and offers unique value to clients.这粉红验证服务台解决方案管理的事件，问题，并与标准ITIL的或eTOM数据集，并提供独特的价值变化给客户。 ExpertDesk's crucial business processes (incident management, problem management, change management, configuration management, operations management, service level management, workflow management, self-service, report management) are active right out-of-the-box. ExpertDesk的关键业务流程（事件管理，问题管理，变更管理，配置管理，业务管理，服务级别管理，工作流程管理，自我服务，报告管理）的积极权利的现成了。 The unique architecture enables quick and easy development of completely new, custom modules, such as complaint management, in weeks instead of months.独特的架构使投诉管理等方便快捷的全新的，自定义模块，发展，在数周内而不是几个月。

.Biz is an integrated suite of IT Service Management Applications based on ITIL best practices and Microsoft .NET industry standard technology. 。商业是一套集成的IT服务管理应用ITIL最佳实践和基于微软。NET的行业标准技术。 .Biz provides easy installation, out-of-the-box functionality and is roll-out ready, as well as the Source Code to truly secure your investment and making it your own, all with an Unlimited License. 。商务具有安装方便，出的现成功能，并铺设就绪，以及源代码，以真正保护您的投资，使你自己的，大家有无限许可证。 Key processes includes service request, incident management,change management, asset management, service level management, project management, survey management, requisition management.主要过程包括服务请求，事件管理，变更管理，资产管理，服务级别管理，项目管理，调查管理，征用管理。

Sostenuto ITSM is an advanced, fully browser-based IT service management solution featuring pre-built processes for every ITIL discipline.持音ITSM的是先进的，完全基于浏览器的IT服务管理解决方案，包括预建的每ITIL的纪律程序。 ITSM facilitates a lifecycle approach, in keeping with recent ITIL 3 guidelines, and offers superior change management, advanced remote access and the ability to extend to further functions within your organisation such as HR and procurement. ITSM的促进生命周期方法，在最近的3 ITIL的指导原则，并提供卓越的变革管理，先进的远程访问，并能够扩展你的组织内进一步功能，如人力资源和采购。 Key processes include Incidents, Problems, Changes, Configuration, Knowledge, Service Levels, Release, Product, Order and Contract Management.主要过程包括事件，问题，变更，配置，知识，服务水平，发布，产品，订单和合同管理。

Serio IT Service View Pro is a monitoring and plugin engine for data center professionals, availability managers and those involved with the ITSM processes.塞里奥IT服务视图Pro是监测和数据中心的专业人员，管理人员和可用性与ITSM的有关人士插件引擎处理。 Some key features includes real time availability statistics, define service levels to a site or equipment which is being monitored and auto availability reports generation, etc.一些主要功能包括实时可用性统计，定义服务水平到站点或设备，正在提供监测和自动生成报告等

* Updated 28 Jan 2010: Check out an *更新2010年1月28日： 退房1 Open Source Web based Service Level Management Software 开源基于Web的服务级别管理软件

—————- End of ITSM tools  ——————– ------结束ITSM工具-------

I'm sure there more ITSM tools than those listed above.我敢肯定有更多的ITSM工具比上面列出的。 Feel free to add more from the comment box below.随意添加评论框从下面的。 Thanks and enjoy!感谢和享受！

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