List of IT Service Management (ITSM) tools名單的IT服務管理（ITSM）的工具

Is your organization planning to adopt IT Service Management (ITSM) processes to provide better services to clients?貴組織計劃通過IT服務管理（ITSM）的過程 ，提供更好的服務客戶？

If yes, then you may be looking for the right software or tool to assist in automating the processes .如果是的話，那麼你可能會尋找合適的軟件或工具，以協助自動化的進程 。

Just like any other software out there, finding the right ITSM software that fits into your service management processes can be a challenge .就像任何其他的軟件在那裡，找到正確的ITSM軟件安裝到您的服務管理流程可以是一個挑戰 。 Many organizations found out that they need to change the way they do things in order to follow how the ITSM software works.許多組織發現，他們需要改變他們的方式做事，以遵循怎樣的ITSM軟件工程。 In the end, implementing an ITSM software which doesn't gel well with current processes can slow things down rather than improve efficiency and performance.最後，執行一項ITSM的軟件不凝膠與當前進程可以慢下來，而不是提高效率和性能。

It is crucial to really understand the various processes that your organization is adopting prior to selecting the right ITSM tool .關鍵是要真正了解的各種進程，您的組織是通過之前， 選擇正確的ITSM工具 。 Let's take an example.讓我們舉一個例子。 Your organization is constantly struggling with managing the changes required to the ERP system.你的組織與管理，不斷奮鬥的變化需要ERP系統。 The bosses are saying that the reports do not look presentable.該老闆說，報告不看像樣。 The people keying in the data are complaining of bad user experience.人民鍵控的數據反映強烈不好的用戶體驗。 With all these constant demand for changes, it seems vital to put in some proper change management processes.所有這些不斷變化的需求，似乎有必要制止一些適當的變更管理流程。

Without hesitating, the IT team decides to find the right tool to manage all these changes .沒有猶豫，IT小組決定尋找合適的工具來管理所有這些變化 。 One vendor comes in to implement a software just to manage changes required to the ERP system.在一個供應商來實施管理軟件，只需要更改ERP系統。 Once implemented, the vendor leaves and over a period of few months, your team realizes that there is a need for a front end service desk capability to better manage the users.一旦付諸實施，樹葉和供應商在一段期間內的數個月，你的團隊意識到，有必要將前端服務台能力，更好地管理用戶。 But when you return to the vendor to ask for some extension / enhancement, the cost seems to be very high.但是，當您返回到供應商要求一些擴展/提高，成本似乎很高。 Sounds like some sort of vendor lock down scenario.聽起來像是某種形式的廠商鎖定的情況。

When considering an ITSM software, there are a few things to consider :當考慮的ITSM軟件，有幾件事要考慮 ：

• Is the software scalable?是軟件升級？
• Is the software enhanceable?是軟件enhanceable？
• Is the software on the same platform which host most of your organization's applications?該軟件是在同一平台上的主機大部分是您的組織的申請？
• Is the software customizable?是軟件定制？ Or must the vendors come in everytime a small tweak is required?或者供應商必須在每次來到一個小調整的要求？

For more details on how to choose the right ITSM software for your organization, do take some time to watch this webcast on欲了解更多細節，如何選擇正確的ITSM軟件為您的組織，需要一段時間來觀看網絡會議 Requirements to Consider When Looking at ITSM Tools.要求時要考慮看ITSM工具。

From the webcast, you should have a better understanding on selecting ITSM tools which best suites your organization.從網上，您應該有一個更深入的認識的ITSM工具，選擇最好的套房，您的組織。 The following is a list of IT Service Management (ITSM) tools for you to evaluate .下面是一個列表的IT服務管理（ITSM）的工具 ， 可用來評估 。 Note that these tools are not listed in any particular order.請注意，這些工具中未列出任何特定的順序。

Epicor ITSM provides a robust set of service management features that support key IT processes outlined by ITIL version 2 and ITIL version 3 and has been certified by Pink Elephant as ITIL Compatible in five key service management areas incident management, problem management, change management, configuration management, and service level management. Epicor公司的ITSM提供了一整套強大的服務管理功能，支持關鍵IT流程概述了ITIL的版本2和ITIL第3版，並已經通過粉紅大象在兼容如ITIL服務管理的五個關鍵領域的事件管理，問題管理，變更管理，配置管理和服務水平管理。

FrontRange ITSM is a customizable, cost-effective IT management solution empowering world-class service and management.福瑞傑ITSM的是一個可定制的，具有成本效益的IT管理解決方案賦予世界一流的服務和管理。 Each module can stand alone or efficiently integrate with the others.每個模塊可單獨使用或有效地結合起來等。 Built specifically for small to mid-sized organizations and geographically distributed enterprises, ITSM incorporates ITIL® best practices, bringing together the best in management practices with the best in technology.專為小型至中型組織和地理上分散的企業，採用的ITSM ITIL ®的最佳實踐，匯集了最好的管理方法，最好的技術。 FrontRange ITSM has modules in the following key service management areas: incident managent, problem management, change management, release management,  configuration management, service level management, availability management, knowledge management, self service.福瑞傑ITSM的模塊有以下主要服務管理領域：事件managent，問題管理，變更管理，發布管理，配置管理，服務級別管理，可用性管理，知識管理，自我服務。

Octopus is one of the first IT service management applications available on demand.八達通是第一個IT服務管理應用可以用需求。 Originally released in October 2005, Octopus is now used on a daily basis by close to 5,000 users.最初於2005年10月，八達通現在用於每天由近5000名用戶。 Octopus is not a help desk solution having simply been adapted to conform to ITIL.章魚不是一個服務台解決方案而只是進行了調整，以符合ITIL的。 It has been built from the ground up upon ITIL specifications.它已建成了從地面後，ITIL的規格。 For this reason, Octopus enables you to easily and efficiently introduce ITIL best practices.為此，八達通使您能夠輕鬆，高效地引入ITIL最佳實踐。 Octopus has modules in the following key service management areas: incident management, change management, problem management, configuration management, service level management, event management.章魚有模塊以下主要服務管理領域：事件管理，變更管理，問題管理，配置管理，服務級別管理，項目管理。

Mansystems' ExpertDesk software will standardize your company's processes, enabling consistent high quality service. Mansystems'ExpertDesk軟件將規範公司的流程，使一貫優質的服務。 This Pink Verified service desk solution manages incidents, problems, and changes with a standard ITIL or eTOM dataset and offers unique value to clients.這粉紅驗證服務台解決方案管理的事件，問題和變化的標準ITIL的或eTOM數據集，並提供給客戶的獨特價值。 ExpertDesk's crucial business processes (incident management, problem management, change management, configuration management, operations management, service level management, workflow management, self-service, report management) are active right out-of-the-box. ExpertDesk的關鍵業務流程（事件管理，問題管理，變更管理，配置管理，業務管理，服務級別管理，工作流程管理，自我服務，報告管理）是積極的權利外的開箱即用。 The unique architecture enables quick and easy development of completely new, custom modules, such as complaint management, in weeks instead of months.獨特的架構能快速，容易地開發全新的，自定義模塊，如投訴處理，在數週內而不是幾個月。

.Biz is an integrated suite of IT Service Management Applications based on ITIL best practices and Microsoft .NET industry standard technology. 。商業是一個綜合方案的IT服務管理應用基於ITIL最佳實踐和微軟。NET技術的行業標準。 .Biz provides easy installation, out-of-the-box functionality and is roll-out ready, as well as the Source Code to truly secure your investment and making it your own, all with an Unlimited License. 。商務具有安裝方便，出的現成功能，並鋪設就緒，以及源代碼，以真正保護您的投資，使你自己的，大家有無限許可證。 Key processes includes service request, incident management,change management, asset management, service level management, project management, survey management, requisition management.主要過程包括服務請求，事件管理，變更管理，資產管理，服務級別管理，項目管理，調查管理，徵用管理。

Sostenuto ITSM is an advanced, fully browser-based IT service management solution featuring pre-built processes for every ITIL discipline.持音ITSM的是先進的，完全基於瀏覽器的IT服務管理解決方案，包括預先建立的過程，每ITIL的紀律。 ITSM facilitates a lifecycle approach, in keeping with recent ITIL 3 guidelines, and offers superior change management, advanced remote access and the ability to extend to further functions within your organisation such as HR and procurement. ITSM的促進生命週期方法，在保持與最近3 ITIL的指導方針，並提供卓越的變革管理，先進的遠程訪問和能力，以進一步擴大在你的機構的職能，如人力資源和採購。 Key processes include Incidents, Problems, Changes, Configuration, Knowledge, Service Levels, Release, Product, Order and Contract Management.主要過程包括事件，問題，變更，配置，知識，服務水平，發布，產品，訂單和合同管理。

Serio IT Service View Pro is a monitoring and plugin engine for data center professionals, availability managers and those involved with the ITSM processes.塞里奧IT服務視圖Pro是一個監測和插件引擎，數據中心的專業人士，可用性管理人員和有關人員與ITSM的過程。 Some key features includes real time availability statistics, define service levels to a site or equipment which is being monitored and auto availability reports generation, etc.一些主要功能包括實時可用性統計，定義服務水平到站點或設備，正在提供監測和自動生成報告等

* Updated 28 Jan 2010: Check out an *更新2010年1月28日： 退房1 Open Source Web based Service Level Management Software 開源基於Web的服務級別管理軟件

—————- End of ITSM tools  ——————– ------結束ITSM工具-------

I'm sure there more ITSM tools than those listed above.我敢肯定有更多的ITSM工具比上面列出。 Feel free to add more from the comment box below.隨意添加更多的評論框下面。 Thanks and enjoy!感謝和享受！

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