How to get free ITIL v3 Toolkit and Resources如何获得免费的ITIL v3的工具和资源

A Must: The Complete ITIL V3 Readiness Assessment Kit不可或缺的：完整的ITIL V3的准备评估工具包 In the last post, I talked about the在过去的职位，我谈到了 key differences between ITIL v2 and ITIL v3与ITIL的v2和ITIL v3的主要区别 . 。 While researching on ITIL v3, I stumbled on this site called而在ITIL v3的研究，我无意中发现了这个网站名为 The Art of Service艺术的服务 . 。

The Art of Service is authorised by the Examination Institute EXIN to act as an examination venue for specified Examinations provided by EXIN and they have a dedicated development team that consists of IT Service Management Professionals with over 20 years of experience. 艺术的服务授权的考试研究所642-356充当为642-356提供指定的考试考场 ， 他们有一个专门的开发团队 ， 包括资讯科技 ， 拥有20年经验的专业服务管理。

Browsing through the site, this advertisement popped up: 通过网站浏览，这样的广告弹出：

I was supprised to see that the ITIL v3 Toolkit that I used to promote is now available for Free. 我supprised地看到，ITIL v3的工具包 ， 我用现在提倡的是免费提供。 This material is worth $249 if not given out free. 这种材料的价值249美元 ， 如果不是免费赠送的。 Without hesitating I entered my email in the textbox above. 我进入毫不犹豫地在上面的文本我的电子邮件。 Moments later, an email which required my verification reached my mailbox. 不久后，一封电子邮件 ， 我的验证 ， 需要达成我的邮箱。 Verifying the mail allowed me to proceed to download the free ITIL v3 Toolkit. 验证邮件让我继续下载免费的ITIL v3的工具包。

The ITIL Toolkit is nearly 40mb in size and has the following key resources in the zipped file: ITIL的工具包大小几乎40MB的 ， 并在压缩文件中的以下关键资源：

• ITIL v3 FACT SHEETS [ Folder ] ITIL v3的情况说明[文件夹 ]
  
• ITIL v3 READINESS ASSESSMENTS [ Folder ] ITIL v3的准备状况的评估[文件夹 ]
• THE ITSM REFERENCE SHEETS [ Folder ] ITSM的参考表的[ 文件夹 ]
• THE VERSION 3 BRIDGING KIT [ Folder ] 版本3弥合盒[文件夹 ]
• ITIL ITSM PROCESS ASSESSMENT AND MATURITY SCORE [ Folder ] ITIL的ITSM的过程评估和成熟度分值[文件夹 ]
• ITIL IT Service Management Beginners Guide v7.2 [ Word Doc ] ITIL的IT服务管理初学者指南v7.2 [Word文档 ]
  
• Toolkit Roadmap – ITIL v3 Starter Kit [ Word Doc ] 工具包路线图- ITIL v3的入门套件[Word文档 ]
• Toolkit Introduction Presentation – ITIL v3 Starter Kit [ Powerpoint Doc ] 工具包介绍演示文稿- ITIL v3的入门套件[ 投影文件 ]
• Presentation  ITIL Service Management Practices Executive Overview [ Powerpoint Doc ] 颁奖ITIL服务管理措施执行概述[ 投影文件 ]

Looking through each of these resources, I realized that the content is rich in ITIL information and is suitable not just for the ITIL implementors but for managers and salespersons as well.通过这些资源的每一个来看，我认识到ITIL的内容是丰富的信息，适合只为ITIL的实施者，而是经理和售货员也。 I find the best resource to be the ITIL Service Management Practices Executive Overview since the powerpoint format presents ITIL in a graphical and logical format making it easier to grasp and understand as compared to the other resources which are filled with text and jargons.我觉得最好的资源是自PowerPoint格式列图形和逻辑格式，使其更容易掌握和理解相比，有哪些文字和术语填补其他资源ITIL的ITIL服务管理的行政行为概述。

If you're into ITIL and planning to do some work on it, wait no more, head on over to如果你到ITIL和计划做了一些什么工作，不再等待，就在领导 The Art of Service艺术的服务 to get your very own ITIL v3 toolkit while it's still available for FREE.让你自己的ITIL v3的工具，同时它还是免费的。

* Updated 28 Jan 2010 *更新2010年1月28日

Sorry guys… the free ITIL V3 Toolkit has been replaced with an eBook entitled “ ITIL V3 Implementation Quick Guide – The Art of Stress-Free IT Service Management ”. 对不起家伙...自由ITIL V3的工具包已经在题为“ 实施ITIL V3的快速指南-艺术的压力，免费IT服务管理 ”一电子书取代。 Still a good read, so make sure you grab it by subscribing to their newsletter. 仍然是一个良好的阅读，所以一定要抓住通过订阅刊物 ， 它。

The following are some ITIL V3 Bestsellers: 以下是一些ITIL V3的畅销产品：

• A Must: The Complete ITIL V3 Readiness Assessment Kit不可或缺的：完整的ITIL V3的准备评估工具包
• The ITIL V3 Starter Kit – All New 2009 Edition在ITIL V3的入门套件 - 全新2009年版
• The ITIL v3 Service Transition Toolkit在ITIL v3的服务过渡工具包
• Knowledge Management and ITIL V3知识管理和ITIL V3的
• Service Catalog Process Kit服务目录流程工具包
• The Service Level Agreement SLA Guide – SLA book, Templates for Service Level Management and Service Level Agreement Forms.服务水平协议SLA的指南 - 南黎巴嫩军的书，模板的服务级别管理和服务水平协议形式。 Fast and Easy Way to Write your SLA快速，轻松地编写您的解放军

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