How to get free ITIL v3 Toolkit and Resources如何獲得免費的ITIL v3的工具和資源

A Must: The Complete ITIL V3 Readiness Assessment Kit不可或缺的：完整的ITIL V3的準備評估工具包 In the last post, I talked about the在過去的職位，我談到了 key differences between ITIL v2 and ITIL v3 ITIL的主要區別v2與ITIL v3的 . 。 While researching on ITIL v3, I stumbled on this site called雖然基於ITIL v3的研究，我無意中發現了這個網站名為 The Art of Service藝術服務 . 。

The Art of Service is authorised by the Examination Institute EXIN to act as an examination venue for specified Examinations provided by EXIN and they have a dedicated development team that consists of IT Service Management Professionals with over 20 years of experience. 藝術服務的授權考試研究所642-356充當指定試場提供的642-356考試 ， 他們有一個專門的開發團隊 ， 包括IT服務管理專業 ， 擁有20多年的經驗。

Browsing through the site, this advertisement popped up: 通過網站瀏覽，這樣的廣告彈出：

I was supprised to see that the ITIL v3 Toolkit that I used to promote is now available for Free. 我supprised地看到，ITIL v3的工具包 ， 我用 ， 以促進現已免費。 This material is worth $249 if not given out free. 這種材料的價值249美元 ， 如果不是免費發放。 Without hesitating I entered my email in the textbox above. 我毫不猶豫地進入了我的電子郵件在文本以上。 Moments later, an email which required my verification reached my mailbox. 不久後，一封電子郵件 ， 我的驗證 ， 需要達成我的郵箱。 Verifying the mail allowed me to proceed to download the free ITIL v3 Toolkit. 驗證郵件讓我繼續下載免費的ITIL v3的工具包。

The ITIL Toolkit is nearly 40mb in size and has the following key resources in the zipped file: ITIL的工具包是近40MB的大小 ， 並有以下主要資源的壓縮文件：

• ITIL v3 FACT SHEETS [ Folder ] ITIL v3的情況說明[文件夾 ]
  
• ITIL v3 READINESS ASSESSMENTS [ Folder ] ITIL v3的準備狀況的評估[文件夾 ]
• THE ITSM REFERENCE SHEETS [ Folder ] ITSM的參考表的[ 文件夾 ]
• THE VERSION 3 BRIDGING KIT [ Folder ] 版本3彌合盒[文件夾 ]
• ITIL ITSM PROCESS ASSESSMENT AND MATURITY SCORE [ Folder ] ITIL的ITSM的過程評估和成熟度分值[文件夾 ]
• ITIL IT Service Management Beginners Guide v7.2 [ Word Doc ] ITIL的IT服務管理初學者指南v7.2 [Word文檔 ]
  
• Toolkit Roadmap – ITIL v3 Starter Kit [ Word Doc ] 工具包路線圖- ITIL v3的入門套件[Word文檔 ]
• Toolkit Introduction Presentation – ITIL v3 Starter Kit [ Powerpoint Doc ] 工具包介紹演示文稿- ITIL v3的入門套件[ 投影文件 ]
• Presentation  ITIL Service Management Practices Executive Overview [ Powerpoint Doc ] 頒獎ITIL服務管理措施執行概述[ 投影文件 ]

Looking through each of these resources, I realized that the content is rich in ITIL information and is suitable not just for the ITIL implementors but for managers and salespersons as well.綜觀以上每一種資源，我認識到，內容豐富的信息，並在ITIL適合不僅對ITIL的實施者，但經理和售貨員也。 I find the best resource to be the ITIL Service Management Practices Executive Overview since the powerpoint format presents ITIL in a graphical and logical format making it easier to grasp and understand as compared to the other resources which are filled with text and jargons.我覺得最好的資源是ITIL的服務管理實踐高層概述自PowerPoint格式呈現在ITIL的圖形和邏輯格式更容易掌握和理解相對於其他資源充滿文字和術語。

If you're into ITIL and planning to do some work on it, wait no more, head on over to如果你到ITIL和規劃做一些工作，它不再等待，頭部到 The Art of Service藝術服務 to get your very own ITIL v3 toolkit while it's still available for FREE.讓你自己的ITIL v3的工具，同時它還是免費的。

* Updated 28 Jan 2010 *更新2010年1月28日

Sorry guys… the free ITIL V3 Toolkit has been replaced with an eBook entitled “ ITIL V3 Implementation Quick Guide – The Art of Stress-Free IT Service Management ”. 對不起傢伙...自由ITIL V3的工具包已被替換的電子書題為“ 實施ITIL V3的快速指南-應力的藝術，免費IT服務管理 ”。 Still a good read, so make sure you grab it by subscribing to their newsletter. 仍然是一個良好的閱讀，所以一定要抓住它通過訂閱的通訊。

The following are some ITIL V3 Bestsellers: 以下是一些ITIL V3的暢銷產品：

• A Must: The Complete ITIL V3 Readiness Assessment Kit不可或缺的：完整的ITIL V3的準備評估工具包
• The ITIL V3 Starter Kit – All New 2009 Edition在ITIL V3的入門套件-全新2009年版
• The ITIL v3 Service Transition Toolkit在ITIL v3的服務過渡工具包
• Knowledge Management and ITIL V3知識管理和ITIL V3的
• Service Catalog Process Kit服務目錄流程工具包
• The Service Level Agreement SLA Guide – SLA book, Templates for Service Level Management and Service Level Agreement Forms.服務水平協議SLA的指南-南黎巴嫩軍的書，模板的服務級別管理和服務水平協議形式。 Fast and Easy Way to Write your SLA快速，輕鬆地編寫您的解放軍

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