CRM Posts CRM的职位
Is your company considering to implement a Customer Relationship Management (CRM) software to better manage future and existing customers?是贵公司考虑实施客户关系管理（ CRM ）软件，以更好地管理未来的客户和现有客户？ If yes, then you must be looking for one which best suits your CRM requirements.如果是的话，那么你必须寻找一个最适合您的CRM的要求。 It’s also important for the software to stay within budget.还有一点也很重要，为软件留在预算之内。 With so many CRM software out there in the market today, there are just way too many to evaluate.如此众多的CRM软件，有在市场的今天，有刚才的方式太多评价。 If cost is a concern, especially if your organization is not that big, then you may consider Open Source Customer Relationship Management (CRM) software.如果成本是一个令人关切，特别是如果您的组织是不是大，那么你可以考虑开放源代码客户关系管理（ CRM ）软件。
This slide explains about open source crm software which includes the following topics:此投影片说明，开放源码CRM软件，其中包括以下主题：
- What is CRM?什么是CRM的呢？
- The different kinds of CRM不同种的CRM
- Examples of proprietary CRM的例子，专有的CRM
- CRM as Software as a Service (SAAS)客户关系管理软件作为一种服务（ saas ）
- Why Open Source CRM helps为什么开放源码的CRM帮助
- Why not Open Source CRM为什么不开放源码的CRM
- Examples of Open Source CRM的例子，开放源码的CRM
- SugarCRM - One of the most popular ones SugarCRM公司之一-最受欢迎的
- Client / Server CRM客户机/服务器的CRM
- How to choose a CRM如何选择一个CRM
With this slide, you will be able to find out and understand more about the available Open Source CRM out there in the market today.与此投影片，你将能够找出并了解更多有关可用的开放源码的CRM有在当今市场上。 You’ll be amazed that some of the software are already fully developed, tested and is enterprise class capable of going head to head against the proprietary ones.您会感到惊讶，有些软件已充分开发，测试，是企业级的能力去头，头专有的。
By Gary J Jezorski由加里j jezorski
Being a small online business owner, if you find it difficult go through copious customer generated complaints and queries; you ought to opt for a help desk management software .作为一个小企业主在线，如果您觉得很难通过大量的客户所产生的投诉及查询;你应该选择一个服务台，管理软件 。
After installing the software, you will see for yourself how instantly the system directs customers to the most appropriate answers that would be a solution to their query .之后，安装软件时，您会看到为自己如何即时系统指示客户到最合适的答案，这将是一个解决他们的查询 。 Thereafter, whenever customers have a query they will follow the same procedure rather than wait for you to sift through all the queries and send an individual mail to them.此后，每当顾客有任何疑问，他们将遵循同样的程序，而非等待您筛选通过的所有疑问和发送个人电子邮件给他们。
Besides cutting down on recurring tasks , you will also be able to save your precious time and utilize it for other constructive purposes.除了削减对经常性的任务 ，你也将可以节省您的宝贵时间，并利用它为其他有建设性的目的。 Aiming for hard work is not bad, but sooner or later you would notice even though you go to extremes in doing all tasks and sending individual replies to the queries, it is fruitless as you are basically wasting time in something that can be done in a much better way through help desk management software.旨在为辛勤工作，是不坏，但迟早的事你会的通知，即使你到极端，在这样做的各项任务和派遣个别答复的疑问，这是徒劳无益的，因为你基本上是浪费时间在一些可以做在一个很多更好的办法，通过帮助台管理软件。
Besides, individual replies tend to go into spam and due to this your replies may never reach the customer.此外，个别的答复往往进入垃圾邮件和，由于这是您的答复可能永远无法达到客户。 Therefore, irrespective of your efforts in wiring mailing the individual replies, all efforts would dissipate.因此，不论您的努力，在布线邮寄个人的答复，所有的努力将消失。
Continue Reading »继续阅读»
Help Desk Management Software - Finding a Solution?帮助台管理软件-找到一个解决办法呢？
What is a lead ? 什么是领导 ？
See Wikipedia, Lead management , 见维基百科， 导致管理 ， http://en.wikipedia.org/wiki/Lead_management http://en.wikipedia.org/wiki/lead_management ( Lead Management is a term used to describe the methodologies and systems to manage customer prospects and inquiries, generally generated by a variety of （ 牵头管理是一种用来描述的方法和系统来管理客户的前景和查询，一般所产生的各种 marketing techniques营销技术 . 。 Lead management can be considered the connectivity between advertising and导致管理可被视为之间的连通性广告和 customer relationship management客户关系管理 .) ） 。
Imagine the following scenario :想象以下情况 ：
Your organization provides search engine optimization (SEO) services for potential clients who wish to improve their website’s ranking for certain keywords within their industry.您的组织提供搜索引擎优化（ SEO ）服务，为潜在的客户谁想改善他们的网站上的排名为某些关键字，他们的行业。 Most of your potential clients get to know about your SEO company via your website .大部分的潜在客户去了解您的徐公司通过您的网站 。 Occasionally, there are some enquiries made through the phone and email .偶尔，也有一些查询，通过电话和电子邮件 。 Some potential clients even walk in to your office.一些潜在的客户，甚至步行到您的办公室。
Now, let’s assume your business doesn’t go to well and you only get about 5-10 enquiries in a month.现在，让我们假设您的企业没有去很好，你只能得到约5月10日的查询，在一个月内。 You tell yourself, that’s fine, I’ll just get my assistant to manage these leads using excel .你告诉自己，这很好，我将只是让我的助理来管理这些潜在客户使用的是Excel 。 But recently your company just participated in the但最近您的公司刚刚参加了在 8th Annual CRM Excellence Awards第八，每年的CRM卓越成就奖 and won one of the awards.和韩元的一个奖项。 This created a buzz and led to many service enquiries.这创造了全场轰动，并导致许多服务的查询。 You find that the number of leads jumped from an average of 10 a month to 500 a month.您发现的数目，导致从平均10个月至500个月。 As the sales director, you are now faced with a leads management crisis !作为销售总监，你现在面临着一个导致管理危机 ！
The solution : 解决办法 ： Continue Reading »继续阅读»
AIMPromote - an enterprise lead management solution aimpromote -企业管理解决方案，导致
By:由： Syed Ali赛义德阿里
A solid knowledge of your customers is vital to succeed in today’s modern information driven business world.了坚实的知识，您的客户是非常重要的成功在今天的现代信息驱动的商业世界。 Small businesses are widely considered to provide better customer service because the decision makers are closer to their clients than in much larger companies.小型企业是被广泛认为是向客户提供更好的服务，因为决策者更接近他们的客户，比大得多的公司。 Managing customer relations has grown increasingly complicated as market forces and trends change at a much faster rate than in the past, and with the internet revolution, that is set to continue and accelerate.管理客户关系已变得日益复杂，市场力量和趋势的变化快得多的速度与过去相比，以及与互联网革命，这是一套继续加快。 Continue Reading »继续阅读»
5 Ways Microsoft Dynamics CRM V3.0 Can Save Your Small Business Time And Money 5种方法的Microsoft Dynamics CRM 3.0版可节省您的小型企业的时间和金钱。
