Human Resource Posts

You’re starting a 24 hours restaurant business. You have hired all your staffs and they are all ready to begin work. photo credit: ScrumptiousSally

But before you instruct everyone to report to work 24 hours by 7, it’s best to plan and break your workdays into several shifts so that your staffs can get some rest and a life of their own.

To do that, you can utilize this free duty rostering software with shift scheduler to plan your shift and assign duties appropriately.

The software is called DRoster Employee Scheduling Software created by Kappix.

DRoster is a simple to use windows application which allows a shift manager or supervisor to manage staff scheduling.

Once installed, launching DRoster immediately allows you to define the following:

• Places (e.g Restaurant Branch)
• Shifts (e.g Morning, Afternoon, Midnight)
• People (e.g Names of your staffs)

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Free duty rostering software with shift scheduler

The Chief Information Officer (CIO), is commonly the senior executive responsible for information technology as well as computer systems. photo credit: Ivan Walsh

This role is sometimes used interchangeably with the role of the chief technology officer (CTO), although they may be quite different.

In some organizations there will only be one person responsible for both functions, but where they are separate, the Chief Information Officer (CIO) will be responsible for practices and processes supporting information flow, while the Chief Technology Officer (CTO) will typically be responsible for technology infrastructure.

Due to the importance of IT and it’s centrality in the Information age we live in, the CIO is considered a key contributor to formulating and achieving strategic goals in an organization and therefore the process of selecting and hiring the most suitable individual is so important.

The usual criteria when selecting any senior executive would typically apply to this position also, and would thus require the selected individual to have good people skills, leadership abilities, problem solving and planning skills. As an executive they would need to be able to operate well in a team and to be a self starter. Continue Reading »
How to hire a CIO based on Core Competencies

Putting potential end-users of a program and technical developers in the same room can often be rather chaotic.

The end-user thinks in terms of operational processes, and often a wish list of bells and whistles to help him do his work with ultimate ease and efficiency.

He doesn’t always understand that a very small requirement could sometimes result in a huge programming challenge, and a very big requirement (to him) may require minimum programming. Photo by conorwithonen.

The programmer on the other hand thinks in terms of tables and fields as well as the flow of data. He doesn’t always understand the day to day challenges of the user and want to make the minimum work for himself creating maximum output.

Somebody needs to translate these requirements – and this is where the business analyst comes in. With a good understanding of both worlds and developed skills how to facilitate, a good business analyst will become the mediator between the two groups.

The Business Analyst not only plays a vital role when new software are being developed, but also when changes are required to existing software. Continue Reading »
Why should organizations hire IT business analysts

In a previous article we looked at different types of software that are required in order to automate and streamline the process of managing a call centre. Photo by vlima.com.

It was mentioned that apart from call management/ call routing software, operational software is also required that would be used by call centre agents to capture information relating to the caller and the nature of his call.

Today we will focus on a third category of call centre software and that is total work force management software (TWMS), more specifically related to time table scheduling when managing multiple agents.

For very small call centers, it may be relatively easy for a manager to manually work out a time table for staff to attend to calls. But the larger the call centre is, especially if it is a 24/7 call centre, and the more complex the patterns are for call spreads, the more challenging this task becomes to manage the workforce optimally.

The call centre manager has as goal to see to it that the waiting time of calls are not unreasonably long and also that cost is managed optimally. Call volumes are however often times seasonal. A manager may know from experience that a certain time of the year, or during public holidays or when there is certain weather patterns, more calls would be received.

He/she may also have learned from experience that for example between 7pm and 9pm call volumes increase significantly. The manager now needs to account for all this, in order to estimate how many staff members need to be available during which times, and prepare the time-table accordingly. Continue Reading »
Key functions of a total workforce management software