ITIL Posts ITIL的帖子

Has your organization decided to adopt ITIL processes to further improve IT Management and Service Management?您的組織已經決定採用ITIL的進程，進一步改善IT管理和服務管理？

With various ITIL processes to apply and implement, there must be a good software or tool to help organizations apply the ITIL processes with ease and guidelines.隨著各種ITIL的流程，申請和實施，必須有一個良好的軟件或工具來幫助組織實施ITIL的過程，緩解和指導方針。

In this post, I’ll be attempting to map areas in which Microsoft Office Sharepoint Server 2007 (MOSS 2007) can be utilized to aid in adopting ITIL processes.在這個後，我將試圖地圖領域，微軟Office SharePoint服務器2007 （最低2007 ）可以用來援助，通過ITIL的過程。

Service Support 服務支持
In service support, the three main processes namely Service Desk, Incident Management and Problem Management are centered around capabilities a of help desk software.在服務支持的三個主要過程即服務台，事故管理和問題管理是圍繞能力a的服務台軟件。 When users have a problem or service request, they would call or email the help desk which would then be looked at by the help desk personnel as well as incident managers.當用戶有問題或服務請求，他們將電話或電子郵件服務台然後再考慮由服務台人員以及管理人員事件。 With this service support process requirement, is MOSS 2007 capable of accommodating?隨著這項服務的支持過程的要求， 2007年是最低能容納？

Definately!當然！ MOSS 2007 is capable of enterprise content management with workflow capabilities . 2007年是最低能的企業內容管理與工作流程能力 。 Basically, Issue Logs can be easily created.基本上，發行日誌可以很容易地創建。 Help desk personnel can be notified whenever there is a reported incident.服務台工作人員可通知只要有報導的事件。 With workflow capabilities, an incident can be routed to the next level if it isn’t solved by certain levels.隨著工作的能力，一個事件可以路由到一個新的水平，如果不解決某些水平。 Although MOSS 2007 has standard capability to create issue logs and tasks, to integrate it with some workflow would require some codes to be written.雖然2007年最低標準的能力，創造記錄的問題和任務，把它的一些工作流程將需要一些代碼來寫。

As for Configuration Management , MOSS 2007 is capable of storing tons of information without needing a DBA to create tables or writing SQL queries.至於配置管理， 2007年最低能夠存儲噸的信息，無須數據庫管理員創建表或書面SQL查詢。 An end user with the appropriate rights can create documents, records, web content and forms easily.終端用戶適當的權利可以創建文件，記錄，網頁內容和形式很容易。 For sure, lots of configuration items can be stored securely in within MOSS.可以肯定的是，很多配置項目可安全地存放在最低範圍內。

Service Delivery 服務交付
One key process within Service Delivery is Service Level Management .一個關鍵進程，服務是服務水平管理 。 It is essential to be able to manage well the various aspects of services an organization offers to their clients.重要的是能夠管理好各個方面的服務組織提供給他們的客戶。 Most of the time, when we ask an IT department about the services offered by them, the answers provided can be vague and inconsistent.大多數時候，當我們問IT部門對所提供的服務他們，答案可提供含糊和矛盾。 Thus it’s important to have a service catalog in place.因此，重要的是有一個服務目錄到位。

With MOSS 2007’s collaboration and content management features, it will be simple to publish the service catalog as well as its service level agreements on the portal. 2007年莫斯的協作和內容管理功能，將簡單出版服務目錄以及它的服務水平協議的門戶網站。 New and existing users / clients can easily view these information to proceed with any request of services.新的和現有的用戶/客戶可以輕鬆地查看這些信息進行任何要求的服務。

Conclusion 結論
Although MOSS 2007 may not be able to to cater for all ITIL processes such as Availability Management or Service Continuity Management, it is capable of doing a good job when it comes to collaboration and content management features.雖然最低2007年可能無法應付所有ITIL的流程，如可用性管理或服務連續性管理，它有能力搞好時候，以協作和內容管理功能。 Workflow and search capabilities are also plus points.工作流程和搜索功能也加分。 Check out退房 MOSS 2007 2007年最低 and see how it is able to help your organization implement ITIL processes.看看它是如何能夠幫助您的組織實施ITIL過程。

By通過 Arno Esterhuizen阿諾Esterhuizen
Any IT manager who wants to pursue the IT Service Management journey by implementing the Information Technology Infrastructure Library (ITIL) needs to understand two very important factors well in advance.任何IT經理誰想要追求IT服務管理的旅程通過實施信息技術基礎設施庫（ ITIL ）需要理解兩個非常重要的因素提前。

The first factor is to have dedicated, trained and committed process owners. 第一個因素是有專門的訓練，並承諾進程的所有者。

If you want to have a successful Incident Management process which is under continuous improvement, you will need somebody who is ultimately responsible for its success and who can dedicate the time and focus to drive it and to make sure it actually happens.如果您想擁有一個成功的事故管理進程正在不斷改善，您將需要有人誰是最終負責其成功和誰可以奉獻的時間和重點推動，並確保其實際情況。 A lot of organizations makes one of the following mistakes:許多組織提出下列其中一個錯誤： Continue Reading »繼續閱讀»
Two Critical Success Factors in an ITIL Implementation兩個關鍵的成功因素在ITIL的實施

by Alexa Yim 由Alexa的鹽田
ITIL - IT Infrastructure Library is an integrated set of best practices that are used to aid the implementation of a framework for ITIL的 -I T基礎設施庫是一個綜合性的最佳做法，用於援助的實施框架 IT Service Management IT服務管理 . 。

Last year we saw a need to re-tailor our course to meet the rise of ITIL adoption worldwide.去年，我們認為有必要重新調整我們的課程，以滿足上升的全球ITIL的通過。 One of our clients, a multinational outsourcing firm with a IT staff strength of 3,000 people in three disperse locations US, India and China, faced the challenge to bring their IT personnel staff up to speed with the newly implemented我們的一個客戶，一個多國外包公司的IT人員編制3000人分散在三個地點美國，印度和中國，面臨的挑戰，使他們的IT人員的工作人員，加快與新實施的 ITIL framework ITIL框架 . 。 Continue Reading »繼續閱讀»
Blended ITIL training workshops turns out to be a highly effective implementation method混紡ITIL的培訓講習班，卻是一個非常有效的實施方法

by Jill Ratkevic 由吉爾Ratkevic
Enterprises are facing a maelstrom of compliance and control mandates that is taking a toll on IT resources.企業正面臨一個漩渦的遵守和控制任務，採取了收費的IT資源。 LogLogic’s Compliance Suites, which include versions for SOX, ITIL, COBIT and LogLogic的履約套房，其中包括版本的法案，符合ITIL ， COBIT和 PCI compliance遵守的PCI , utilize log data to evidence controls, processes and user and IT activity, enabling enterprises to take control of and protect their information assets. ，利用測井資料的證據控制，過程和用戶和IT活動，使企業能夠控制和保護他們的信息資產。 Continue Reading »繼續閱讀»
Compliance Support for IT Controls with Suite of Reports & Alerts遵守對它的支持，控制與套房的報告與警示