Management Posts

Most web based remote support software these days are hosted by the solution providers. photo credit: tompagenet

The problem with this is that the data is traversing through a 3rd party relay and causes the users to be dependant on the reliability of the solution provider.

To better describe this situation, imagine if you’re currently located in Singapore and you’re trying to provide some computer assistance to a client who is also in Singapore.

If you are subscribed to remote support solution provider which is based in the US, the data transmission probably goes all the way to the server which is in the US and then back to Singapore.

If the user experience caused by this distance and 3rd party relay is degraded, then you might want to consider implementing a self hosted remote support software for the best reliability and speed.

One such software is ScreenConnect by Elsinore Technologies.

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ScreenConnect – a self hosted Remote Support Software

Recently a family member who owns and manages a budget hotel asked me if there is a free or affordable hotel reservation software to manage room reservations. photo credit: UggBoy ( have fun doing it )

At the moment they are keeping track of room availability via a large book and crossing on the dates whenever a particular room has been booked.

The problem with this is when guests cancel their bookings, they need to use an eraser to erase the cross so that it’s available for the next guest to book. It just seems very troublesome to rely on the traditional pen and paper to get the business going.

And so he asked me if I know of any hotel reservation software which is free or affordable and most importantly simple to use.

I did a search and found out that most systems for hotel management purposes are quite complex and require a team of consultants to come in for the implementation.

Most large hotels would require these high end systems but what about those which are operating on a budget whereby the investments and capital are small? There must be a system which caters for this requirement. Continue Reading »
Hotel reservation software which is simple and affordable

Does your organization offer various services to both internal and external customers? Photo by hoyasmeg.

Most organization nowadays do offer some sort of services whether it’s IT support services or product enquiry services.

For all services being offered, is there a way to track its effectiveness and efficiency?

There are many ways to do so, but one common method is through Service Level Agreements (SLA). Creation of SLA is another topic altogether. This SLA guide and template may be helpful

Let’s take a scenario whereby an IT department provides the following IT services such as:

• Provisioning of desktop PCs and notebooks
• Providing email account to all new staffs
• Providing Internet access account
• Providing access to corporate related applications such as CRM, Intranet, HRMS, etc.

Why implement IT services chargeback? Continue Reading »
How to and why implement IT services chargeback model

When looking for a suitable enterprise software package to accommodate any aspect of business, for example sales force automation, accounting, payroll etc. there are some general guidelines to be taken into account. Photo by D Sharon Pruitt.

Surely it is of utmost importance to look at the features and modules available within alternative software packages, but that is only one of the things to be considered before making a final choice.

We will be looking at some other important considerations when making this important choice.

Open source vs closed source software

Free open source software is often more suitable to businesses within the current economic climate. You may very well be able to get exactly what you want and need within one of the free open source alternatives that are available. Do not just buy a commercial product before investigating what is freely on the market currently.

Security

Security features is of utmost importance where sensitive information is being handled. The importance of password protection and control of which users are allowed to access which functions will differ from company to company. Consider this risk before the time and ensure that the software that you decide on provides adequate security features. Continue Reading »
General guidelines when selecting an enterprise software